Client Success Manager, GB Group
Loqate
Identity verification and fraud prevention solutions
Job no longer available
Identity verification and fraud prevention solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people.
Role
Who you are
- Proven track record of success in a sales organization, demoonstrating knowledge in processes, sales strategies and client relationship management
- Strong communication skills and presenting abilities both in-person and virtually
- Ability to multi-task and prioritize based on account tier and urgency
- Self-motivated team player who challenges the status quo
- Organized individual with strong attention to detail and process management skills
What the job involves
- The Client Success Team with Loqate, a GBG Solution, plays a critical role in driving customer satisfaction, retention, and growth across the Americas region
- The team partners closely with clients to ensure successful onboarding, continued value realization, and long-term relationship management
- With a focus on data quality and location intelligence solutions, they serve as strategic advisors to a diverse portfolio of enterprise and mid-market customers
- The team collaborates cross-functionally to deliver a seamless client experience. Their work directly contributes to customer success metrics and the overall commercial growth of Loqate in the region
- The CSM will serve as a trusted advisor to a portfolio of clients, ensuring they derive maximum value from Loqate’s location intelligence and data quality solutions.
- Made up of key, enterprise, mid-market, and self-serve customers, our Client Success Manager will be responsible for building out processes to uncover growth opportunities and provide the highest level of customer service.
- Key responsibilities include onboarding new clients, managing ongoing relationships, identifying opportunities for account expansion, and collaborating closely with Sales, Product, and Technical teams to deliver a seamless customer experience
- CSMs can expect to work in a fast-paced, customer-centric environment where proactive communication, problem-solving, and a strong understanding of data solutions are essential to success
- This role plays a pivotal part in strengthening client relationships and supporting Loqate’s commercial objectives in the region
- Own the customer onboarding process to ensure a smooth implementation
- Identify customer Key Performance Indicator metrics and help them work towards achieving those targets
- Develop and maintain a trusted advisor relationship with customers and key stakeholders
- Conduct regularly scheduled account reviews at the established cadence
- Proactively monitor customer usage and manage customer success issues as they arise to help form accurate forecasts and mitigate renewal risk throughout the year
- Responsible for annual account renewals including revenue retention and growth
- Partner with Sales and Marketing to develop strategies and campaigns to generate additional GROW revenue opportunities
- Act as a liaison between customers and the product team to generate feedback on the product roadmap
Our take
Founded in 1989 as a mailing system in Cheshire, GB Group became an information management company before several acquisitions and name changes led it full circle back to operations under GB Group - or GBG. Now valued at $706M, the company created an international identity verification service that is its current leading product.
With 21 countries under its wing and companies such as IBM and HSBC using its services, GBG simplifies employee onboarding, cyber security, and personal data protection with a friction-free digital platform.
With international revenues steadily growing, GBG managed to navigate the market from acquired startup to company-acquiring global leader. However, the rocky economic climate in the UK has led to GBG's purchase by US private equity firm GTCR in September 2022, a growing trend among foreign companies in the UK tech industry. Since then, however, GBG has gone on to win contracts with award-winning companies like Shoplazza, indicating that it has retained its momentum post-acquisition and is ready to continue upwards.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Leadership
Dev Dhiman
(CEO)Dev has been with GBG since 2020, initially joining as a Managing Director of Asia Pacific before becoming CEO in 2024. They previously spent 12 years at Experian in various Directorial roles and 3 years at Deloitte UK as a Senior Associate and Assistant Manager.
David Ward
(CFO)Prior to joining GBG in 2021, David spent over 10 years at AVEVA as Head of Finance, CFO and Finance Director & Company Secretary. He was also an Senior Assurance Manager for over 13 years at EY.
James Gothard
(COO)James joined GBG in 2025 as the Chief Strategy Officer, he moved into the role of Chief Operating Officer in 2026. Prior to GBG, he spent 20 years at Experian in various roles, including GM of Credit Services & Strategy, South East Asia.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job