B2C Business Performance Intern, Papernest
July 2026
Compensation for your internship: 800€ per month
4 days a week in office
Subscription and utility bill management platform
Job no longer available
Subscription and utility bill management platform
501-1000 employees
Job no longer available
Compensation for your internship: 800€ per month
4 days a week in office
501-1000 employees
Company mission
Papernest's mission is to make contract and utility management simple for everyone.
Role
Who you are
- Native-level French fluency
- Analytical muscle: you can manipulate data, build dashboards, and turn noise into decisions (Excel/Sheets solid; SQL/Looker/Metabase is a plus)
- Operational rigor: you track actions, owners, and deadlines; you don’t “follow up”, you close loops
- Business sense: you can reason in unit economics (conversion → cost → margin logic) and defend a recommendation
- Communication that doesn’t waste time: crisp written updates, clear calls-to-action, comfortable with stakeholders across Marketing/Ops/BPO
- Extreme ownership: you don’t outsource responsibility
- Bias to action: default to “What’s the next concrete move?”
- Resilience: setbacks happen; you don’t give up, you iterate
- Pragmatic truth-teller: you call out drift early with facts, not vibes
What the job involves
- As a B2C Performance & Operations Intern, you will take part in our B2C inbound telco acquisition like a mini business unit : you own the KPIs, pinpoint what’s failing, and pull the levers - staffing allocation, operating routines, and reporting - to improve funnel conversion, processing cost, and capacity planning across production sites
- The position is open from July for 6 months
- Own the BU performance cockpit: a single source of truth for conversion, processing cost, volumes, capacity, and site allocation. Weekly routines, clean definitions
- Pilot staffing/allocation across production sites (with your manager): recommend where to put volume to maximize conversion-to-cost efficiency, and explain the trade-offs in plain language
- Be the go-to person for the aggregate: when someone asks “what’s happening on B2C Telco inbound?”, you answer with numbers + diagnosis + next move
- Work hand-in-hand with our Ops Mgmt BPO teams: ensure the operating cadence exists (weekly performance sync, action tracking, escalation when quality or cost drifts)
- Drive pragmatic improvements: tighten reporting, remove friction in data flows, standardise routines, and push for decisions that move conversion and reduce € / client
Application process
- We usually respond within a day
- First call with Camille, Talent Acquisition specialist (30 mins)
- Interview manager with Cordélia (1h)
- Business Case (2 hours preparation)
- Last step : Business case restitution with Cordélia
Our take
Papernest helps customers manage their utility bills and subscriptions via its online platform. It predominantly focuses on streamlining the administration involved in moving house, like changing or cancelling water bills and gym registrations, with an additional service that works like a more conventional price comparison site for utilities like internet and gas. It is providing a much-needed service in what's proven to be an interestingly narrow and non-competitive niche.
The company so far has been partnering with real estate agency referrals to bring new customers on board. So the boom in people changing homes over the last few years is likely to have played strongly in Papernest’s favour. It has leveraged a strategic partnership with open banking firm Tink, using the company’s broader European coverage to springboard into more geographies.
Papernest seems something of a rare find: a solution that neatly resolves a large and material problem, that’s proven hugely popular, and yet that hasn’t inspired a flurry of would-be competitors. With the housing market still relatively hot, and mid-term moves inspired by the growing digital-nomad lifestyle still on the rise, Papernest seem to be in a rosy position. If it gets too rosy though, it may have to watch its back.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (1 round)
Oct 2017
$11.6m
SERIES A
Total funding: $11.6m
Company benefits
- Incredible offices in Barcelona, in the heart of 22@ (1500 m2 of furnished terraces, showers, spaces dedicated to catering and rest, Zen garden, games area, etc.) 5 minutes from Poblenou beach! 🏖️
- Remote working possible 1 day per week (including Monday and Friday)
- Unlimited free coffee and tea!
- Self-service snacks and other delicacies
- Choose between Mac and PC, we take care of the rest 💻
- Paperparty every month to decompress 🎉
- Breakfast offered every Thursday 😋💪
- Great professional challenges
- Brilliant colleagues among whom to grow
- Ambitious development prospects / internal mobility
- Career support programs
- An great international atmosphere
- Regular team training
- Regular events and team building
Company HQ
Pont-de-Flandre, Paris, France
Leadership
PhiIippe de Ia Chevasnerie
(Co-Founder & CEO)Previously an Associate at McKinsey & Company, alongside teaching case-cracking analysis at HEC Paris.
Benoît Fabre
(Co-Founder & Managing Director)Previously co-founded Visit1Museum, before moving on to consult with Advancy.
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