Customer Success Manager, Iru
EMEA
+ Equity
5 days a week in office
Apple device management platform
Open for applications
Apple device management platform
201-500 employees
Open for applications
+ Equity
5 days a week in office
201-500 employees
Company mission
To harmonize technology and security through innovative software that powers secure and productive global work.
Role
Who you are
- 3+ years of customer-facing experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems
- Experience maintaining ARR of 3M+ including contract values over 100K
- Experience with support tools and platforms like HubSpot, Zendesk and JIRA
- Ability to drive results and outcomes while solving complex business problems, both individually and through direct reports
- Excellent presentation, organizational, and communication skills (both written and verbal)
- Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
- Knowledge of SaaS post-sale support motion
- If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you
- At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences
What the job involves
- As a Customer Success Manager at Iru, you will be responsible for ensuring our customers achieve measurable success with our platform
- As a trusted advisor with deep product knowledge and empathy, you will help customers align their business goals with Iru’s unified, AI-powered platform that brings together UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity into a single, orchestrated system
- You will lead onboarding and enablement programs, guide end-user adoption, and run strategic business reviews that demonstrate value and impact
- Acting as the voice of the customer, you will partner cross-functionally with Sales, Product, and Support to drive continuous improvement and ensure every customer gains time, control, and confidence in how they manage and secure their users, apps, and devices
- Success in this role means consistently driving retention, uncovering expansion opportunities, and turning customers into advocates for Iru’s mission to simplify and unify the modern enterprise IT and security experience
- Please note that this is a fully onsite position in our London office
- Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises
- Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 150+ customers
- Develop and enact a custom plan for each customer’s onboarding, expansion, and renewal goals
- Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value
- Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption
- Passionate about the customer experience and skilled in translating customer feedback into product requests
- Work cross-functionally with strategic and technical colleagues to accomplish customer goals
- Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance
Application process
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us
Salary benchmarks
Our take
Device and application management is essential for the maintenance of an IT stack, with particular emphasis on frequent updating and compliance. This can be a laborious and repetitive task, so management software exists to automate these processes. However, existing solutions are generally aimed towards IT departments running on Windows.
Iru, formerly Kandji, provides a mobile device management platform that facilitates the remote maintenance of Apple-based IT stacks. Users can manage IT devices, applications, networking and compliance within a zero-touch automation system. The need for this service in companies using Apple hardware is clear: it has been adopted by major enterprises such as Belkin, Crunchbase and Notion.
As the Apple device management market is also expanding at speed, Iru is well poised to continue its run of success. It has raised significant funding across several rounds, the latest of which came in 2024 and helped it launch its new AI-powered unified IT and security platform. This new product signifies a new approach to IT and security management and exemplifies Iru's ability to continuously innovate its market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
SERIES D
Nov 2021
$100m
SERIES C
Total funding: $288.4m
Company benefits
- Health Coverage - 100% individual and dependent medical + dental + vision coverage
- Flexible Spending Account
- Equity for full-time employees
- New MacBook Pro and software setup
- Exciting opportunities for career growth
- An outstanding, inclusive culture
- 4% 401k company match
- Monthly Uber Eats meal credit
- $1,000 Home Office Equipment Stipend
- $50 monthly Internet reimbursement
- Equipment discounts
- Week long company shutdown, first week of August
- 10 Health and Wellness Days
- 12 weeks of Paid Parental Leave
- 14 Holidays
Company HQ
Downtown San Diego, San Diego, CA
Leadership
Adam Pettit
(Founder & CEO)They started their career in Solutions at Apple before working as President of AMP Consulting and spending 9 years as CEO of Interlaced, which they founded. They left to found Kandji in 2018 as CEO.
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