Summer Customer Support Temp, flatfair
Admin & Data
£12.71ph
More information about location
Rental solutions & protection for landlords and tenants
Be an early applicant
Rental solutions & protection for landlords and tenants
21-100 employees
Be an early applicant
£12.71ph
More information about location
21-100 employees
Company mission
To transform the UK lettings system, inspired by successful deposit alternatives in Germany and Switzerland.
Role
Who you are
- Diligent with a high level of attention to detail - you notice the small things
- Reliable - you turn up when needed and consistently meet the standards we expect
- Inquisitive and eager to learn - you ask good questions, seek feedback and take charge of your development
- Self-starter - able to work independently and manage your own tasks; we’ll provide training and support, but you’ll drive your own progress
- Positive and friendly - you bring good energy and collaborate well in a small team
- Available for the full period (May → early Sept) - ideal if you can also return for other term breaks
- Experience a plus - previous customer support, call-centre, operations, or admin experience is helpful but not essential
What the job involves
- Support the tenancy activation process by validating reference information against platform records, raising discrepancies with agents and coordinating timely resolution
- Keep our data clean and reliable - accurate case notes and system updates are non-negotiable
- Support our Customer Support, End of Tenancy and Collections teams to help resolve charge queries and close cases
- Escalate sensitive or complex issues and follow them through to a proper resolution
- Help improve how we work - suggest changes, update knowledge articles and test new approaches
- ⏰ Guaranteed hours: 25 - 35 hours a week, Monday to Friday
- 📆 Fixed-term: May → early October (flexible)
Application process
- Apply - send your CV
- Complete a short online assessment - a quick task to show your attention to detail and practical skills
- Submit a short video - a 1–2 minute clip where you answer a prompt so we can get to know who you are
- Interview with the team - meet the hiring manager and our HR lead for a conversational interview and a practical discussion about the role
Salary benchmarks
Our take
The average rental deposit in the UK is over £1000, an amount that many tenants struggle to pay when moving home. Flatfair's answer to this is offering a non-refundable membership-fee equal to one-quarter the cost of a rental deposit, meaning renters don't have to take on credit card debt or borrow from family and friends to fund a deposit.
Other companies such as Goodlord and Movebubble have also tried to disrupt rentals, but it remains a hard space to crack. That said, Flatfair's approach, in which it becomes pivotal to both landlords and tenants, puts the company in a smart position to streamline processes and improve the experience, and certainly makes it an intriguing prospect in the space.
The company recently rolled out a tenant guarantor product across 1,000 Build-to-Rent homes in partnership with Heimstaden, combining it with its existing no-deposit solution to simplify tenant onboarding. As the UK rental market evolves and new regulations such as the Renters' Right Act approach, platforms that reduce friction for both renters and landlords could become increasingly important.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2025
$1.4m
SERIES A
Aug 2019
$11m
SERIES A
Total funding: $14.8m
Company benefits
- Top-notch tech - Whatever gear you need to best do your thing (Macs / PCs, iphones / Android etc)
- Holidays - 25 days holiday a year (plus UK public holidays), and we encourage you to use them all up!
- Personal development - Following a motivating career path, we value growth from within the business and encourage people to step up
- Share options - Our staff are helping us build something amazing, so we want to share flatfair's success with our team
- Learning and training - We'll contribute towards training courses and conferences that help you learn and grow professionally and personally
Company HQ
City of London, London, UK
Leadership
Franz Doerr
(Co-Founder)Previously an Associate at Deutsche Bank.
Gary Wright
(CEO)Joined the company in 2021 as CRO, becoming CEO in 2023. Former COO for Zero Deposit, Claims and Product Replacement Director at Domestic & General, and Operations Director at Warranty Direct.
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