Compliance Manager, Upstart

• 5+ years of experience in compliance, risk management, or operations, including 3+ years in a leadership or program ownership role within financial services or fintech
• Comprehensive knowledge of U.S. consumer financial protection laws and regulations, including UDAAP, ECOA, TILA, FDCPA, FCRA, and Regulations E and Z
• Proven ability to analyze and interpret complaint data to identify risk themes, drive remediation, and improve customer experience
• Strong communication and presentation skills, with experience delivering complex compliance insights to senior leadership and regulators
• Bachelor’s degree in Business, Finance, Law, or a related field

Desirable

• Upstart’s Compliance team is a trusted partner and strategic enabler that ensures the company’s innovative products operate with integrity, transparency, and accountability
• We work cross-functionally to identify and mitigate risk, design scalable compliance solutions, and uphold consumer trust at every step of the customer journey
• Our priorities center on building a best-in-class Compliance Management System, leveraging data and automation to drive efficiency, and staying ahead of a rapidly evolving regulatory landscape
• As the Compliance Manager, Complaints at Upstart, you’ll play a pivotal role in strengthening our compliance foundation and protecting customer trust
• We’re looking for someone who thrives on solving complex problems, researching emerging issues, and collaborating across teams to drive meaningful change
• In this role, you’ll oversee the enterprise complaints program and help ensure that our Compliance Management System continues to evolve with Upstart’s growth, expanding products, and a dynamic regulatory environment
• Shape the strategic direction of Upstart’s enterprise complaints program by defining a clear vision, building governance routines, and aligning complaint oversight with broader Compliance, Risk, and Operational objectives
• Transform complaint data into actionable risk intelligence by leveraging analytics and automation to identify root causes, uncover systemic issues, and proactively drive improvements in customer experience and regulatory outcomes
• Enhance Upstart’s compliance management system (CMS) through strong program design, continuous control improvement, and partnership with first-line teams to ensure effectiveness as products, partnerships, and regulations evolve
• Lead with influence across functions and levels — collaborating with Product, Legal, Operations, and senior leadership to ensure that complaint trends inform enterprise risk strategy, customer treatment, and regulatory engagement
• Champion innovation and team development by mentoring compliance professionals, implementing process efficiencies