Solutions Engineer, tldraw

• 5+ years as a hands-on software engineer building modern web applications, with strong proficiency in React and broad front-end/back-end competency
• 3+ years working directly with clients, helping them with their technical needs (Implementation, Support, Client Success)
• Experience project managing multiple stakeholders, including external (clients)
• Experience working with developer tools or SDKs, including integrating third-party libraries/APIs into projects
• Experience in (or a desire to join) a more hands-on, unstructured environment where you can operate with autonomy and help shape new processes

Desirable

• Work as a key part of the GTM team, reporting to Head of GTM, focused on supporting customers plan and begin their tldraw SDK implementation
• Own the post-sale implementation process, defining how we onboard customers and leading them through successful integrations
• Project manage these integrations in an efficient and repeatable way, setting the team up to scale when the time is right
• Partner with the pre-sales team to provide technical input pre-signature, helping shape implementation scoping and timelines, ensuring smooth handover to the implementation phase
• Develop and continuously improve technical onboarding materials, from integration guides and sample code to best practices, to ensure our developer users get their tldraw project off the ground swiftly and smoothly
• Define & implement the tooling and reporting needed to monitor onboarding progress and early customer engagement
• Collaborate closely with tldraw engineers to translate real-world feedback into product improvements

• 1. Apply online
• 2. Screening call
• 3. GTM team interview
• 4. Technical assessment
• 5. Culture fit interview