Support Engineer, Cronofy
£30-40k
Scheduling platform
Open for applications
Scheduling platform
21-100 employees
Open for applications
£30-40k
21-100 employees
Company mission
To be the go-to scheduling infrastructure for high-performance companies globally.
Role
Who you are
- Experience with an API or SaaS based business supporting a product
- Technical customer support experience
- Development experience with API’s, NodeJS, Ruby on Rails, C(all), PHP or Go is preferred but not essential
- Sysadmin experience with MS Exchange and/or Office365 is preferred but not essential
What the job involves
- Part of the Technical Support team, the role of Support Engineer is to support Cronofy’s customers, resolving technical issues and queries whilst providing first-class customer support
- The Support Engineer is responsible for fielding questions from the Cronofy customer base
- Not only that, but they will take ownership of customer issues, ensuring they're seen through to completion
- Alongside resolving issues for customers, the Support Engineer will be responsible for reviewing and updating our documentation pages
- This person cares about customer experience, dealing with other Cronofy team members across the business, and ensures that customers have positive experiences with Cronofy
- This role will also work alongside the Engineering team on a range of product development projects that will, in the long term, aid the ability to support customers on technical product-related issues
- This role reports to Rachael, Support Team Lead
- Triaging tickets
- 1st, 2nd and 3rd line technical support
- Identifying and resolving customer issues into practical solutions
- Troubleshooting, software testing, reproducing issues, bug fixing and fact finding to resolve tickets
- Creating and maintaining Zendesk automations, triggers and business rules
- Technical problem solving in line with defined KPIs
- First class documentation
- In-depth understanding of Cronofy’s API and Scheduler tool to provide a high level of customer support, resolve issues and find practical solutions
- Engaging with Engineering / Development team to provide appropriate technical solutions, often through the full development lifecycle
- Working on development projects as part of the Product Engineering team
Our take
Managing time should take minimal effort and consider an individual's life with complete respect for their privacy. Cronofy was founded with the intention of providing businesses with a secure and cutting-edge calendar API that meets these needs.
The company's edge comes from the fact that it can be used alongside Google Calendar and Apple Calendar, as well as Office 365, Outlook and Microsoft Exchange. This means that developers can work with just one API while building software.
Cronofy's direct competitors include big name companies such as Google and Apple, which have their own calendar APIs. However, the company's founders boast extensive startup experience, and they have successfully leveraged this to draw significant investment. Cronofy has managed to establish a high profile and secure reputation among businesses, and is in a strong position moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% female employees
Company
Funding (last 2 of 3 rounds)
May 2025
$19.9m
SEED
Jan 2016
$1.6m
SEED
Total funding: $21.6m
Company benefits
- Pension scheme matched at 5% (gross)
- 25 days holiday in addition to flexible national holidays. National holidays are added to your holiday allowance and can be taken any time (not just on that day)
- 5 personal development days per year to use for L&D, charitable causes or similar
- Private medical care with Bupa
- Medicash Proactive cash plan for dental, optical etc
- EAP - Employee Assistance Programme providing 24/7 mental health support
- Pleo card for work expenses, hardware, travel etc
- A flexible approach to working; remote, office or hybrid
- A principles driven culture that provides the framework for autonomous decision making and personal development
Company values
- Truth. Honesty is not just the right thing to do. Lies and half-truths can feel expedient in the short-term, but the freedom gained from confronting the truth is where high performance and trust comes from.
- When this baby hits 142kph... The magic happens when we operate at a speed that we can maintain long-term. We favor guidelines over rules and constantly prioritize value delivery without sacrificing the future.
- Back from the future. We immerse ourselves in the future. We continuously question and challenge norms in order to find better answers to the scheduling problems of today and tomorrow.
- Stop and look around once in a while. Knowledge work requires deep focus and mental energy. Social time together as well as away from work is critical to high performance and personal wellbeing.
- Zero in. We start with users and build our priorities around their jobs to be done. Our experiments are thoughtful and collaborative. Successes and failures are reviewed together so we're always improving.
Company HQ
The Lace Market, Nottingham, UK
Articles
Leadership
Adam Bird
(CEO)Adam is a highly technical and experienced technology entrepreneur with a passion for continuous improvement that pervades every aspect of his life. A lover of cycling and craft beer but he never really got on with having a beard for that hipster hat-trick.
Garry Shutler
(CTO)Garry has wide ranging experience as a tech leader including being lead developer at Zopa, the world’s oldest and Europe’s largest peer-to-peer lending service. He’s tackled many challenges that involve scale, highly sensitive data, and where a high degree of accuracy and high level of availability is paramount. He's a husband, father, cyclist, and avid proponent of the Oxford comma.
Diversity, Equity & Inclusion at Cronofy
Mark Harbottle (Head of Talent)
- Cronofy exists to schedule everything for everyone. We can only achieve this goal when we strive to foster an inclusive working environment that inspires innovative thinking. We believe everyone at Cronofy should have equal opportunity to learn, create their best work, and grow in their careers.
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