Outbound Sales Executive, Hometree
£26-33.8k
OTE
£26k
BASE
More information about location
1-3 days a week in office
Home energy services company
Be an early applicant
Home energy services company
201-500 employees
Be an early applicant
£26-33.8k
OTE
£26k
BASE
More information about location
1-3 days a week in office
201-500 employees
Company mission
To help homeowners affordably decarbonise their homes and keep them running smoothly.
Role
Who you are
- Outbound Sales Experience: Experience in working in an outbound sales environment
- Customer-Centric Hunger: Hunger to find the right thing for every customer - compliantly and aligned to the customers' needs
- Strong Interpersonal Skills: Strong interpersonal and communication skills; people love working with you because of your passion for delivering for the customer and helping team members
- Excellent Communication: Excellent and clear verbal and written communication skills
- Problem-Solving Mindset: A natural problem solver driven by curiosity and a continuous improvement mindset
- Organised and Detail-Oriented: Disciplined and organised with a keen eye for detail and an ownership mindset
- Team Player: Team player who enjoys working collaboratively to resolve issues
- Confidence with Systems: Confidence in working with multiple customer/online systems
What the job involves
- As part of our growing sales team you would work across various sales pipelines and lead sources
- Calling customers to discuss where we can support them further - whether that be where customers have struggled with the online check out for our Home Cover products, discussing upgrade options for new services we have launched into the market or on our green energy mission where a customer's boiler may be close to end of life - with multiple ways of keeping the customer warm this winter - whether that be through a new boiler, heat pump or our recently added solar options!
- Whilst the role is predominantly based around outbound calling customers who have indicated interest, or are already a Hometree customer, there may be times that enable you to demonstrate your skills on the inbound customer line too!
- Success is defined by speaking to as many customers as possible to support them in their journey and signing them up for their desired Hometree product - compliantly and through great customer service
- Reports to: Sales Team Leader, Operations
- Compliantly Discuss Products: Compliantly discuss our products with customers over the phone where they have not completed their online sale
- Customer Outreach: Reach out to customers who have shown interest in our packages but not yet purchased
- Transition Existing Customers: Support in transitioning existing customers who want or need to replace their boiler into a new boiler or greener option like our Heat Pump or Solar offerings, financed through our finance team
- Manage Multiple Lead Sources: Work across multiple lead sources to outbound customers to discuss completing the sale on the relevant product type
- Adhere to Compliant Sales Techniques: Follow compliant sales techniques to ensure we meet our customers' needs and sell in line with our regulatory requirements
- Inbound Sales Support: Support the inbound sales line team where needed
Application process
- We usually respond within a week
- Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
- Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Head of Customer Care & Repairs and Sales Team Lead. (1 hr)
Salary benchmarks
Our take
Hometree started off in the business of boiler installations, a huge market in need of a major overhaul. Boilers were typically installed by prominent brands at premium prices or by independent tradesmen who the customer might not trust. Hometree provides a more transparent, convenient and trustworthy service of boiler installation and maintenance.
Having established its presence in the boiler sector, Hometree has expanded into a full range of home services including green energy installations and financing. The company offers a variety of affordable home care plans covering not only boilers, but general heating and home care to help consumers lead a more sustainable life.
Hometree is taking a fresh approach to home cover, avoiding the traditional problems of poor service, complicated pricing, and confusing products. Its approach has won significant funding in an oversubscribed Series B round, coinciding with the acquisition of financing platform BeWarm, solar energy supplier the Little Green Energy Company and renewable energy installers Geowarmth. Hometree's plan now is to expand across Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2023
$46m
SERIES B
Jul 2021
$16m
EARLY VC
Total funding: $86.8m
Company benefits
- 25 days holiday plus bank holidays and your birthday!
- Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
- Free boiler & home emergency cover plus 40% discount for friends & family
- Support for your mental health and wellbeing via Oliva
- Regular team socials including Summer and Christmas parties
- Free drinks and snacks in the London office
- Menopause support from Stella including friends & family access
- Learning & development entitlement to enable your professional and personal learning and development based on role
Company values
- Radical Candour - Be direct, open and honest. We tell it how it is but always with respect
- Ownership - Act like an owner. Hold yourself and others to account
- Obsessed - Put the customer's needs at the heart of everything you do
- Teamwork - Collaborate to get to the best outcome - and have a little fun along the way
- Speed - Make decisions fast. Test, learn and iterate quickly to deliver the best result
Company HQ
Holborn, London, UK
Articles
Leadership
Simon Phelan
(CEO)Previously worked at Better Capital, a private equity firm, and graduated from Trinity College Dublin studying Engineering and Mathematics.
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