Central Operations Manager, Upway
France
€60-80k
+ Equity shares in the form of stock options
Reconditioned e-bike marketplace
Be an early applicant
Reconditioned e-bike marketplace
101-200 employees
Be an early applicant
€60-80k
+ Equity shares in the form of stock options
101-200 employees
Company mission
To accelerate e-bike adoption and reduce waste.
Role
Who you are
- Strong academic background in engineering, finance, business or similar
- 6+ years of experience in Operations, Finance, Consulting or equivalent
- Fluency in French, proficiency in English
- Strong communication and leadership skills
- Outstanding problem-solving skills, with a keen eye for detail, root cause analysis, and data interpretation
- Deeply customer-centric, always striving to enhance the Upway experience
- Comfort with working in a fast-paced and changing environment
- Energized by change and dynamic work settings
- Readiness to work on-site, we are based in Gennevilliers - Grésillons (RER C)
What the job involves
- Upway is hiring its Central Operations Manager among its Operations team in France
- The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience
- The Central Operations Manager oversees all customer-facing operations—from pre-sales support to warranty management—while ensuring smooth and efficient logistics
- Their mission is to deliver a best-in-class experience, scale support & logistics operations in line with business growth, and continuously improve efficiency and cost-effectiveness
- They work closely with the UpCenter Operations team (particularly the UpCenter lead) to identify and implement improvements
- Scale, lead and coach the team of Customer Care agents (>10 people)
- Own logistics setup & routes implying FR operations : optimize costs & service level, build long-term relations with partners & explore alternatives
- Deliver the best logistics and support metrics (ETA, SLA, NPS…)
- Champion the customer perspective and proactively share insights with internal teams to drive improvements
- Manage relationships with suppliers, manufacturers and partners
- Design, implement and improve processes to optimize customer experience and financial efficiency
- Set up tools and dashboards to get an accurate view on central operations
- Work closely with the France UpCenter Operations team, as well as other internal stakeholders
- Reporting To: France General Manager
Our take
Upway is a second-hand marketplace for electric bicycles, offering a more affordable alternative to new models. The company purchases e-bikes from both private sellers and e-bike companies, refurbishing them and reselling at a discount, a model that appeals to those looking for quality e-bikes at a lower cost.
The electric bike market in Europe is booming and expected to double in value over the next decade. Upway capitalises on this growth by addressing consumer concerns about the quality of second-hand bikes. Through its refurbishment process, it ensures customers can confidently purchase pre-owned bikes, reducing both costs and environmental impact.
In addition to its expansion into key European markets, Upway has recently formed a strategic partnership with Rad Power Bikes. Through this collaboration, customers of Rad's US retail locations can trade in their old e-bikes for discounts on new models, supporting a circular economy. An exciting partnership that strengthens Upway's position as a leader in sustainable mobility and makes e-bikes more accessible.
Steph
Company Specialist at Welcome to the Jungle
Insights
107% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2023
$30m
SERIES B
Jun 2022
$25m
SERIES A
Total funding: $61m
Company HQ
Gennevilliers, France
Leadership
Toussaint Wattinne
(Co-Founder & CEO)Before co-founding Upway, spent eight years at Uber in a variety of roles, including Director and Regional General Manager.
Stéphane Ficaja
(Co-Founder)Engineer with experience at AirFrance and FinTech company Misys. Like co-founder Toussaint Wattinne, worked at Uber for eight years in a number of Directorial and Regional Management roles.
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