Support Engineer, Tavus

• 2-4 years in a technical support, solutions engineering, or SWE role
• Strong proficiency in Python and ability to read/understand API logs
• Excellent communication skills - you can talk to both engineers and customers with ease
• Comfortable working independently and owning customer issues from start to resolution
• A bias for action and a love for getting to the root cause

Desirable

• Tavus is looking for a Support Engineer to become the first line of technical defense for our customers
• This is a hybrid role between customer-facing support and backend debugging, and it’s ideal for someone who loves solving tricky problems, helping users, and digging deep into APIs and logs to find answers
• You’ll also play a key role in building internal systems, partnering closely with product and engineering to spot patterns, solve root issues, and make the whole experience smoother for both our users and our team
• You’ll work closely with engineering, product, and GTM to ensure our customers succeed with Tavus - and to make our platform better with every interaction
• Own the full self serve funnel + assist with enterprise clients
• Investigate bugs, edge cases, and system behavior across the stack (frontend/backend/infrastructure)
• Write internal tools, scripts, or dashboards to streamline support
• Collaborate with engineering on bug fixes, escalations, and debugging
• Partner with GTM to support onboarding, integration, and troubleshooting
• Maintain documentation and build a knowledge base of common issues & solutions