IT Support Specialist, Rover
3-5 days a week in office
Network of pet sitters and dog walkers
Job no longer available
Network of pet sitters and dog walkers
501-1000 employees
Job no longer available
3-5 days a week in office
501-1000 employees
Company mission
To allow more people to experience the unconditional love of a pet.
Role
Who you are
- 2+ years of corporate IT Help Desk experience
- Experience providing hardware and software support primarily on Macs and some Windows laptops
- Experience administering user accounts in corporate applications such as Okta, Zendesk, Google, and Atlassian products
- Experience problem solving basic LAN/WAN networking issues, e.g. DHCP/DNS protocols, VPN configurations and wireless performance issues
- Experience using an IT service management system to manage your work, e.g. Jira Service Management
- Experience with the IT tasks associated with on/off-boarding employees/non-employees
- Ability to be self-directed as a member of a team
- Strong attention to detail and precision in following set processes
- Ability to occasionally work evenings or weekends and lift up to 20kg
- Fluent in English
- Qualified for the position and your values align with Rover's Core Values
- A fast learner that can quickly pick up new technologies
- An excellent support specialist who wants to get even better
- A superb communicator
- Good at embracing a problem, but also knows when to seek help
- A hard worker, but knows how to have tons of fun while doing it!
- Eager to improve processes and seek out solutions to team pain-points
- Able to work independently
Desirable
- Apple Genius Bar or similar experience
- Experience supporting IT General Controls (ITGC) initiatives related to SOX, PCI, CCPA and/or GDPR regulations
- Knowledge of Linux, iOS or Android troubleshooting
- Ability to communicate in Spanish
What the job involves
- The Support Specialist is primarily responsible for providing IT support to Rover's European workforce
- Provide excellent customer service to our Rover workforce
- Provide on-site support 3-5 days per week, with the option for some flexible work from home
- Ensure Help Desk SLAs and ticket volumes are honored
- Answer, prioritize and resolve incoming Help Desk incidents/requests while providing an outstanding experience
- Provide software support, e.g. user account management, troubleshooting, installation, and configuration
- Provide hardware support, e.g. laptop provisioning/deprovisioning, break/fix for laptops, A/V equipment and copiers
- Participate on special IT projects and initiatives
- Independently lead location-specific workload as the only EU support technician among a team of 4 other US-based Support Specialists
Our take
Rover.com connects pet parents with the nation’s largest network of loving and trustworthy pet sitters and dog walkers. Through Rover, pet parents can discover, book, and manage personalized care for their dogs, including pet sitting, dog walking, in-home dog boarding, and doggy day care.
Rover has fundamentally changed the U.S pet services industry, a market which is worth $10+ billion, by improving the way pet owners find and book pet care. Rover’s app is now the most downloaded and best-reviewed dog walking and pet sitting app in North America.
Although things slowed down for the company during the pandemic, the successful bounce-back has led it to an IPO and significant growth, notably in European markets. Pet spending is on the rise too, and Rover seems well positioned to ride that wave - an outlook reinforced by its $2.3 billion acquisition by Blackstone, which shows both the platform's resilience and the long-term attractiveness of its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Glassdoor (4.3)
Trustpilot (4.5)
Company
Funding (last 2 of 8 rounds)
May 2018
$125m
LATE VC
Jul 2017
$65m
SERIES F
Total funding: $280.9m
Company benefits
- Treats: Enjoy stocked fridges, coffee, soda, and lots of treats (for humans and dogs). We offer free lunches twice a month and have regular team activities, including happy hours, and more.
- Hybrid Working: We believe that the best work is done in a flexible environment.
- Compensation and Benefits: We offer competitive compensation, health benefits and a pension plan with company match. We also offer generous perks like meal vouchers and wellness reimbursement.
- Time Off: Family and life events will always trump business. We offer 25 days of PTO.
- Dogs and Cats: We'll provide help to adopt or foster a pet and help cover your pet's staycation with a sitter on Rover.
Company values
- Commitment to our community
- No office politics
- Intentional balance of pace and precision
- Focus on Impact
- Discipline in the way we debate
- Devotion to each other as people
- Relentless pursuit of inspiring outcomes
Company HQ
Seattle
Articles
Leadership
Brent Turner
(Chief Executive Officer)Megan Teepe
(Chief Growth Officer)Eddie Torpoco
(Chief Legal Officer)Salary benchmarks
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