Customer Success Manager, PermitFlow

$130-180k

OTE

+ Equity + Bonus

Mid and Senior level

New York

2+ days a week in office

AI pre-construction platform built for construction and trades

Open for applications

AI pre-construction platform built for construction and trades

101-200 employees

B2BArtificial IntelligenceConstructionSaaSMobile

Open for applications

$130-180k

OTE

+ Equity + Bonus

Mid and Senior level

New York

2+ days a week in office

101-200 employees

B2BArtificial IntelligenceConstructionSaaSMobile

Company mission

To make pre-construction seamless, empowering builders to start projects faster with confidence.⁠⁠

Job

Company

Role

Who you are

3+ years of experience managing mid market customers at early-stage tech startups
Proven ability to turn product usage data into insights that drive customer success and ROI
Strong analytical skills, comfortable using BI dashboards to inform success strategies
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively

What the job involves

PermitFlow is seeking a Customer Success Manager to support our midmarket customer base
Reporting directly to the VP, Customer Success, you’ll be responsible for driving value across your customer base from onboarding through renewal
This role requires a proactive team player who thrives in ambiguity and takes a customer-first approach, balancing the needs of our customers’ businesses with PermitFlow’s strategic priorities
Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
Own customer rollout, lifecycle management, and renewal for your book of business
Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
Proactively build and project-manage intervention plans for at-risk customers
Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs

Application process

20 minute initial assessment
20 minute interview with recruiter
30 minute hiring manager interview
30 minute role playing interview with hiring manager
30 minute interview with our CEO
Reference check
Offer!

Our take

Aiming to release value in the construction market, PermitFlow is an AI-powered construction permit application and management platform. It exists to simplify the pre-construction process for builders and owners, enabling them to move forward with projects more easily.

The company offers a standardized permit application workflow through which users can easily prepare and submit permit applications, receive approvals, and respond to municipal comments on one single platform. This saves time, reduces errors and shortens municipal review cycles, ultimately speeding up the time taken to permit.

Through the deployment of advanced technologies, PermitFlow has kept up with the needs of a changing market, benefitting builders and stakeholders across the nation. As AI has advanced, so too have the company's algorithms, bringing in new functionalities such as voice AI agents that can schedule an inspection as soon as a project is permitted.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Dec 2025

$54m

SERIES B

Feb 2024

$31m

SERIES A

Total funding: $90.7m

Company benefits

Equity packages
100% Paid health, dental & vision coverage
Company issued laptop
Home office & equipment stipend
Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
Commuter benefits
Team building events
Unlimited PTO

Company HQ

Civic Center, New York, NY

Leadership

Francis Thumpasery

(CEO)

Previously served as Senior Business Analyst for McKinsey & Company. Co-founded mBulance.

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