Product Management Internship, Back Market
Care Team
3 days a week in office
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
3 days a week in office
501-1000 employees
Company mission
To restore trust and desire for refurbished devices.
Role
Who you are
- We are looking for a passionate and motivated Product Manager Intern to join our Care Team
- You have an interest in product management and always put the user at the center of your thoughts. We are open to different topics of educational studies, priority for end of studies master's students
- You possess effective and precise communication skills
- You are curious, proactive, resourceful, and rigorous
- You have basic analytical skills
- Team spirit is essential for you
- You are fluent in spoken and written English, as we are an international team (MANDATORY)
- Big plus if you are already familiar with working with software developers, working across multiple teams or Agile concepts
- Big plus if you already have any experience in customer service
- You are looking for a 5-6 month full-time (35H/week) internship starting July 2025 based in Paris, France
- You are enrolled in a French school that will provide an internship agreement
What the job involves
- This internship offers a unique opportunity to contribute to scaling and improving our new Customer Support platform, empowering our support agents to resolve customer issues efficiently and with empathy
- You will work closely with cross-functional teams, including other Product Managers from Care, Operations, IT Engineering, Content and Design, to drive impactful product initiatives
- Support Product Development: Participate across the product lifecycle: solution ideation, prioritization, development, and launch
- Delivery Management: Write detailed specifications and user stories, oversee the implementation of features with IT engineers and perform quality assurance (QA)
- Collaborate with Teams: Work closely with PMs from Care and other verticals (Delivery Experience, B2C Services, Trade-in) and Operations to challenge and prioritize feature requests, ensuring that our features integrate seamlessly into our Care platform and add value to users (customers, agents, sellers)
- Monitor performance: Ensure each feature’s performance can be measured, help estimate the impact and follow up the results post-launch
- TOOLS YOU'LL USE: Intercom & Zendesk: The main tools we use for Customer support; Sprinklr: For social media management; Jira & Confluence: For Delivery management and Documentation; Slack, Zoom & Google: For internal communications and meetings
Application process
- HR Interview with Campus Recruiter
- Product Sense Interview with Hiring Manager
- Team/Cultural fit interview with an Ops Manager and Engineering Manager
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialize this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, they hope to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has raised over $1 billion in capital, which has been invested in expansion across new and current markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company benefits
- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,
- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right)
- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become
Company HQ
19th arrondissement of Paris, Paris, IDF
Leadership
Previously Logistic Export Assistant at Devanlay Lacoste and Account manager at Neteven.
Vianney Vaute
(Chief Creative Officer)Previously Digital Strategist at Visual Link, Strategic Planner at BETC Paris and Strategist at Five by Five.
Salary benchmarks
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