Insights Director, Reward
+ Employee share scheme
Customer insights and loyalty-tech
Job no longer available
Customer insights and loyalty-tech
201-500 employees
Job no longer available
+ Employee share scheme
201-500 employees
Company mission
To power the best loyalty programmes in the world.
Role
Who you are
- Data Analysis & Statistical Techniques:
- Strong knowledge of statistical methods and tools (e.g. regression analysis, segmentation, hypothesis testing) and experience with data analysis software (e.g. R, Python)
- Data Management:
- Experience with data management tools and platforms, including SQL, AWS, Excel
- Advanced Excel:
- Advanced proficiency with Excel for analysis and reporting, including pivot tables, complex formulas, and data modelling
- Business Intelligence:
- Experience with advanced business intelligence (BI) platforms and data automation tools to streamline the insights generation process
- CRM & Customer Analytics:
- Understanding of customer behaviour analytics, marketing attribution techniques, and loyalty program insights
- Product Metrics & KPIs:
- Define, track, and report on key performance indicators (KPIs) to assess product performance and iteratively improve upon it. Lead the analysis of product data to make informed decisions
- A/B Testing & Experimentation:
- Knowledge of experimentation methods like A/B testing, cohort analysis, and other performance evaluation techniques
What the job involves
- Strategic Leadership & Insight Generation
- Lead the insights team in developing data-driven recommendations for business strategy
- Drive qualitative and quantitative research efforts, including customer behaviour analysis, market trends, and loyalty programme performance
- Translate data into actionable insights to inform business strategies, marketing initiatives, and customer experiences
- Produce thought leadership content that demonstrates the value of Reward’s first-party data
- Stakeholder Collaboration & Insight Delivery
- Partner with cross-functional teams (retail, banking, marketing, product, operations) to optimize customer experiences and improve business performance
- Present insights and recommendations to senior stakeholders in an understandable and actionable manner
- Team Leadership & Innovation
- Mentor and grow a high-performing team of analysts, fostering a culture of continuous improvement
- Stay ahead of industry trends, research methodologies, and technological advancements to ensure cutting-edge insights
Salary benchmarks
Our take
Reward is Europe’s largest independent bank Engagement as a Service solution platform and a leading provider of personalised card-linked offers, getting customers closer to the things they care about while ensuring banks and retailers alike benefit from more rewarding and profitable interactions.
The company’s unique data sets enable banks and retailers to understand customers’ shopping behaviours, measuring customer engagement across in-store and online sales. Reward powers loyalty programmes for some of the world’s leading financial institutions and retailers, including NatWest Group, Visa, Boots, Costa, Waitrose & Partners, Cineworld, and more.
The company has given more than £1 billion in rewards to banking customers and aims to give another £2 billion by 2025. Reward’s simple, yet powerful approach is set to remain a market leader as it transforms and powers loyalty programmes around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company benefits
- Paid Holidays: 25 days Annual Leave (increases 1 day/year, max 30 days) + Bank Holidays + Company Holiday (additional 3 days between Christmas and New Year)
- Hybrid Working + Early Finish on last Friday of the Month
- Employee Referral Scheme
- Bonuses (Based on both personal and company performance)
- Learning & Development
- Private Healthcare & EAP Services
- Perks Including: Half Price Gym Membership, Bikes, Trainers, Discounted Spa Stays, Discounted Hotels, Access to 30,000+ National & Local Employee Discounts, and more!
- Pension Scheme (You pay 4%, We pay 4%)
Company HQ
Marylebone, London, UK
Leadership
Gavin Dein
(CEO)Current Member of the Income Generation Committee and the Fundraising Advisory Committee and former Chairman of the National Volunteer Board at NSPCC. Former Non-Executive Director at IE Music, and worked in Special Projects for Arsenal F.C.
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