Enterprise Account Manager, Nextech

• 5+ years of large account management (as measured by being top 10% of customer base size)
• 5+ years of demonstrated Project Management experience
• Experience working with business stakeholders in related industries, including executive level C-suite
• Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills from prior work situations
• Assertive with a demonstrated ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent time management skills
• Proven ability to solve problems creatively
• Ability to travel throughout the week and potentially on weekends
• Experience providing input on and/or building processes

Desirable

• The Enterprise Account Manager is responsible for managing enterprise customer accounts at a national level, maximizing all opportunities for sales within the assigned accounts and ensuring retention and exceptional client experience
• This role is also responsible for managing implementation projects for all Nextech products
• Management includes planning & coordinating product implementations in accordance with best practice methodology, within the mutually defined timelines and within the project budget
• This will include maintaining issue lists and managing to resolution implementation issues
• There is a high degree of collaboration and negotiation required among internal departments to achieve a successful live for productive use of the software
• All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate
• Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution, as well as project management for initial implementations of affiliate accounts
• Maintain active account plan including managing targeted profitability and preparing regular forecast reviews
• Lead customer retention & growth strategy development including annual, quarterly, and monthly business review and planning sessions
• Provide voice of market and customer to Sales, Marketing, Product & CX leadership, and SMT
• Present and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient, or provide value to the user/customer to maximize customer experience
• Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely
• Build and maintain annual territory plan