Customer Support Specialist, Parafin

• Are you a support professional who is excited to work with leading brands and help small businesses grow? If so, come join us!
• Ability to provide seamless, high-quality customer support for multiple brands
• Excellent prioritization skills and attention to detail
• Positive contributor to team and company culture
• Thrive in ambiguity

Desirable

• We are looking for a Customer Support Specialist who can delight customers at every interaction with our platform, while best representing the Partner brands we service
• This role is critical in creating a seamless customer experience between our platform and those of our Partners
• This is a full-time exempt position and reports to the Customer Experience Manager
• Your primary responsibilities will be answering customer inquiries by email and phone, while upholding our service levels and quality standards
• You will act alongside the CXM as the voice of the customer internally at Parafin, to help us build a world class product support offering
• Additionally, you will contribute to documentation, product training, and other team projects as they arise
• Whitelabeled multi-brand customer support
• Documenting customer feedback and feature requests
• Reporting software bugs and UI issues
• Bringing the Voice of the Customer to internal roadmaps and projects
• Contributing to team documentation and other projects
• Software user testing