Director of Strategic Product Management, Health-eCommerce
$150-180k
+ Discretionary Annual Bonus Eligibility: Up to 20%
More information about location
Parent company of healthcare brands
Be an early applicant
Parent company of healthcare brands
101-200 employees
Be an early applicant
$150-180k
+ Discretionary Annual Bonus Eligibility: Up to 20%
More information about location
101-200 employees
Company mission
To improve consumers' health and maximize their health savings through qualified shopping and education.
Role
Who you are
- This role requires a strategic thinker who is passionate about providing the best customer experience while being innovative and resourceful
- Minimum of 7-10 years of product management experience focusing on site optimization
- Hands-on experience with A/B testing and customer journey mapping
- Cross functional relationship building, communications, and partnering are critical to the success of this position
- Strong analytical skills with the ability to interpret data and make data-driven decisions
- Background in Continuous Improvement, Customer Care, or previous E-commerce experience
- Must be able to work EST hours
What the job involves
- As the Director, Strategic Product Management, you will play a pivotal role in shaping the online shopping experience for our customers
- The individual will work closely with Marketing on key metrics like conversion and retention, create and maintain a prioritized roadmap for site optimization, and manage the overall execution of the Site Optimization Roadmap, while also coaching and mentoring Product Owners
- Strategic thinker and passionate about providing the best customer experience while being innovative and scrappy. Intuitional in understanding customer needs while shopping online
- Hands-on with Funnel Analytics and utilization of data to identify opportunities to improve customer experience and key metrics, specifically, Conversion and Retention
- Responsible for customer journey and conversion across both FSAStore and HSAStore
- Work closely with Marketing on key metrics like conversion and retention (owns conversions while Marketing owns retention, but both are shared metrics)
- Create and maintain a prioritized roadmap for Site Optimization which includes specific focus on conversion, retention, and customer journey improvements with input from Marketing and other stakeholders
- Ability to work closely with Analytics as well as be hands-on as needed to understand Funnel Analytics, Session Replay analytics, Conversion & Retention ML Models etc to identify customer pain points and conversion drivers
- Work with Consumer Research (as needed but at least annually) to conduct focus groups and/or survey(s) to identify opportunities to improve customer journey and customer experience
- Responsible for overall execution of Site Optimization Roadmap across FSA and HSA
- Work with UI/UX to clearly define mock-ups for proposed improvements in customer journey, ways to test it (A/B Testing set-up working with Marketing), ways to implement it (working with Engineering) and ways to measure it (working with data/BI team)
- Have a pulse on ecommerce customer experience/journey improvements in the industry as customers “expect” certain experiences as table-stakes. Help understand and prioritize them with the stakeholders balancing them with new/innovative ideas
- Manage, Coach, Mentor Product Owners and Junior Product Managers
Our take
Health-eCommerce is one the digital health industry’s leading providers of direct-to-consumer pre-tax health and wellness accounts, being the parent company for a family of brands, including FSA Store, HSA Store and WellDeserved. These serve millions of consumers in the U.S.
The company has flourished as an increasing number of Americans are using their workplace benefits to design healthcare solutions at a time of rising costs. Health-eCommerce’s brands have become trusted solutions for millions of consumers shopping with FSA (Flexible Spending Account) and HSA (Health Savings Account) currency.
The company has remained focused on continuous improvement and development of new/expanded offerings. Health-E Commerce is well set to remain a top player in the space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jul 2012
$2.2m
SERIES A
Apr 2011
$0.9m
SERIES A
Total funding: $3.1m
Company benefits
- Dental Insurance
- Medical Insurance
- Vision Insurance
- HSA w/ Employer Contribution
- FSA
- Long-Term Disability
- Short-Term Disability
- Life Insurance
- Wellness Program
- Mental Health Benefit
- Fitness Subsidies
- Virtual Fitness Classes
- Paid Family Leave
- Family Support Resources
- Work From Home Stipend
- Unlimited PTO
- 401K W/ Company Matching
- Performance Bonus
- Commuter Benefits Program
- Happy Hours
- Company Outings
- Snacks
- Some Meals Provided
- Lunch & Learns
Company values
- Customer First - Make decisions for the benefit of the customer and our valued partners
- Embrace and Drive Change - Constant growth as individuals and improvement as an organization
- Bias for Action - We focus on solutions not problems and encourage taking the smart risk
- Teamwork - We only win together and share in our successes. We value feedback and open communication
- Ownership - Act like an owner and practice accountability
- Passion - We value passion, perseverance and positivity
- Work Smarter Not Harder - Measure efficiency and optimize everything we do
Company HQ
Garment District, New York, NY
Articles
Leadership
Jeremy Miller
(Chairman)Formerly served as CEO of Health-E Commerce. Previous experience as Manager of Operations for Gehry Partners.
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