Clinical Coordinator, HealthHero

• Have experience working in customer service
• Professional communication skills and the ability to handle potentially difficult calls due to risk or distress
• Computer competency (using Microsoft packages e.g. excel, word, outlook/emails) and online platforms
• Ability to work flexibly and be resilient, working in a fast-paced and changing environment
• Problem solving skills – to use initiative to deal with problems efficiently and effectively
• Have experience working in the mental health sector
• Self-management – to recognize when you need further training or need performance feedback to improve

Desirable

• Assisting clients over the phone who have called in to access the Support Line, directing them to the most appropriate service
• Setting up client records, managing the inbound calls to the counselling line as well as arranging callbacks for clients
• Dealing with client, customer and Affiliate queries
• Prioritizing risk calls and directing them to the most appropriate support within the team
• Administrative tasks, including referring clients to structured counselling
• Managing multiple email inboxes linked to different administrative tasks
• Coordinating with the Team to ensure the tasks are completed and SLAs are met
• Hours: Full-Time, Monday - Friday. Rotating shift pattern to cover between 8 am-6 pm

• When applying, please provide and your most recent CV, including employment history (a minimum of 5 years) and qualifications
• We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience