Head of Talent, Magic

• Product delivery and management of a ‘people’ product
• You have scaled up teams from dozens to hundreds of employees.
• You have experience managing fully remote and international teams.
• Tech-affinity, you default to thinking about how automation, AI, other tools can eliminate human error and streamline human workflow
• Excellent written and verbal communicator, especially when managing across time zones and cultures/languages
• High-volume recruiting operations and management
• Process and systems-oriented
• You have extreme passion and empathy for the success of the contractors
• You are an excellent communicator, both written and verbal, with strong presentation skills
• You’re curious and stay up-to-date with technology trends, including AI
• You are able to see the 10,000-foot perspective, while also being willing to jump into the weeds when needed to understand and fix processes, systems, or performance issues

Desirable

• Reporting to the President, the Head of People Product, will own ‘cradle to grave’ of our “people” product, which is staffing a variety of remote ‘assistant’ roles for our clients, from Sales roles to Transcriptionists, to classic Virtual Assistants
• Three major teams will report into this role, including ‘Assistant Recruiting’, Training, and Assistant Relationship Management
• The Head of People Product will co-create and execute on a plan that improves client retention through a consistent product delivery experience
• You will ensure we are hiring the best workers, regardless of geography, across various staffing categories; this will include managing and optimizing the 40+ assistant recruiting teams. (Recruiting Team)
• Show up rate for IC assistants on placement calls
• You will work cross-functionally with Sales and Biz Ops to get to an 80% or higher ‘match rate’ for placed assistants
• Reviewing our product delivery roadmap and customer journey and reverse architecting how we get to the ideal of ‘one recommendation = one placement’
• You will own and optimize our training team, expanding from qualifications to up-skilling of particular roles
• Cradle-to-grave assistant-communication, from when they are in our recruiting process, to waiting on the bench, to matched, lost a client, new client placement, up-skilling, and support