Customer Success Manager, Metropolis

• 2+ years of experience in a Customer Success/Client Success role
• Experience working with airports and airport systems, ideally with a background in ecommerce or online reservations
• Strong communication and interpersonal skills
• Experience partnering with cross-functional teams to champion clients' needs and influence product roadmaps
• Excellent problem-solving and analytical skills
• Ability to travel as needed to client sites across the US
• Willingness to work occasional irregular hours to accommodate US and UK time zones

Desirable

• Metropolis is looking for a Customer Success Manager to join our AeroParker team
• AeroParker is a Metropolis Technologies company providing an e-commerce software platform for airport parking reservations which is rapidly expanding with clients in Europe and North America
• The AeroParker team is dedicated to offering remarkable user experiences for our clients’ customers, delivering a solution that drives engagement and increases parking and other revenue for airports, cities and ports
• This role will focus on supporting and managing relationships with our US-based airport clients
• You will serve as the primary point of contact, ensuring client satisfaction, resolving inquiries, and helping clients maximize the value of AeroParker’s platform
• Working cross-functionally, you’ll coordinate updates, assist with billing, and promote product adoption to drive efficiency and long-term success
• Maintain regular communication and build long-term relationships with our US-based clients, serving as a trusted advisor
• Serve as the primary point of contact for our existing clients, gaining a comprehensive understanding of their unique business objectives
• Optimize client satisfaction and product adoption by ensuring clients fully leverage AeroParker's features, resulting in better operational efficiency and profitability
• Manage the resolution of support inquiries from US clients, facilitating collaboration with internal teams, providing expert guidance, and assisting with updates to parking inventory and pricing
• Provide demos to clients and promote premium features to current US-based clients
• Create quotes, follow up on invoices, and assist with month-end billing
• Travel periodically for on-site client engagements and participation in industry conferences across the USA, fostering critical relationships and representing AeroParker within the market