Sales Executive, Deskpro

SaaS

£35-85k

OTE

£35k

BASE

+ Share Options Package. Commission is uncapped

Junior level

London

3-5 days a week in office (Wimbledon, London)

Software that helps organisations provide better customer support

Job no longer available

Software that helps organisations provide better customer support

21-100 employees

B2BInternal toolsCustomer serviceSaaSSales

Job no longer available

£35-85k

OTE

£35k

BASE

+ Share Options Package. Commission is uncapped

Junior level

London

3-5 days a week in office (Wimbledon, London)

21-100 employees

B2BInternal toolsCustomer serviceSaaSSales

Company mission

To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.

Job

Company

Role

Who you are

At least 1 - 2 years software sales, preferably B2B software
Ability to manage your own time, prioritise track KPIs and smash goals
Enjoy talking to and helping potential customers solve problems
A rapid ability to learn. Deskpro is a powerful product, so there is a large product to learn, understand and sell
Comfortable working in a technical environment and managing technical conversations with software engineers as well as understanding the experience from a potential customer's perspective
Have experience building relationships quickly with people & closing deals
Are motivated by hitting KPIs and driven by uncapped commission structure
Want to be a key part of a small but growing and profitable software startup
Have a fantastic grasp of digital technologies and software

What the job involves

Reporting to the Commercial Manager you will help sell Deskpro, build automated workflows, lead demos and close deals across a variety of sectors
Join our growing sales team and accelerate your career with Deskpro, helping to improve online customer service forever!
As a Sales Executive here at Deskpro, you will be responsible for guiding new prospects along the full sales-cycle from initial contact to closed deals. Building relationships and selling Deskpro to a multitude of different companies
Selling Deskpro into new companies and expanding accounts to other teams
Following up on potential customers who have signed up for our free trial or demo
Researching and evolving the sales process of the Deskpro platform and website
Experimenting with a multitude of ideas and tools to improve conversion rates
Reporting into the Commercial Manager and working closely with our Sales team
Engaging and communicating with the team to improve customer journeys
Managing pipelines of deals from end-to-end

Salary benchmarks

Our take

Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.

It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.

It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.

Freddie

Company Specialist at Welcome to the Jungle

Insights

28% female employees

23% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (1 round)

Jun 2024

$25m

SERIES A

Total funding: $25m

Company benefits

Cycle to work scheme (no £1,000 limit)
Enhanced maternity & paternity leave
25 days of annual leave + bank holidays, increasing with each year of service.
We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
Team fun - quarterly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
Reduced Gym Membership
Free Phone SIM (unlimited calls, data etc)
Lunch at the office every Thursday
Flexible working hours

Company HQ

Wimbledon, London, UK

Leadership

Chris Padfield

(CEO)

Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.

Christopher Nadeau

(CTO)

Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.

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