Customer Success Intern, Carv

• Fluent in English
• Is friendly and articulate, outgoing person that is organised and diligent
• Is effective at communicating in person, over the phone and by email. Able to form and communicate ideas in a clear and concise manner
• Enjoys working in close collaboration with team members, while also having the capacity to self-manage and prioritise their workload independently
• Is patient and able to deal with difficult or frustrated customers in a positive and professional manner
• Is computer literate, with a good knowledge of Google Docs and MS Office, especially Excel, as well as the confidence to get to grips quickly with our internal software systems

Desirable

• We are looking for individuals to help us to forge this new path within the sports-tech industry. After two weeks of onboarding and training, the successful applicants will spend time in different areas of Customer Success (Membership, Sales, Hardware, Software and Logistics) gaining valuable exposure to different areas of the business operations.
• Outside the rotations based in Austria, the work will be based in our London office in Vauxhall (where we have a flexible work policy). With a start date of October 2023, with internships running until March 2024
• The successful applicants will spend up to three months based in our accommodation and office in Innsbruck, the capital of the beautiful North Tyrol region and a world-renowned snowsports destination. Here, they will be provided with accommodation in our company flat in the city, with easy access to various resorts in Austria. It is a fun opportunity to live, work and ski with senior members of the team and gain exposure to the wider business and day-to-day operations
• Work closely with the Operations team within Carv, providing a direct impact on the business from day one. Be at the forefront, helping to devise solutions and suggest improvements to any problems under the customer experience umbrella. Process and respond to customer queries through all of Carv’s communications channels. Answer incoming customer calls regarding billing issues, product queries and general customer concerns. Be part of a team of interns to help drive success by problem solving and turning frustrated clients into repeat customers. Work on cases with other departments while in specific rotations
• Duration: Six months, from October 2023 until March 2024. This role is for 37.5 hours per week worked on a rota with the other interns; this will include some evening and weekend shifts