Senior IT Support, Insider Inc.
$95-100k
+ Bonus
3+ days a week in office
Online news platform
Be an early applicant
Online news platform
1001+ employees
Be an early applicant
$95-100k
+ Bonus
3+ days a week in office
1001+ employees
Company mission
To inform and inspire the digital generation and become the most influential and loved journalism brand in the world.
Role
Who you are
- Demonstrable knowledge of working within a support role on a ticketing system in a high-pace environment supporting a cloud infrastructure
- Previous experience with cloud SaaS apps
- Excellent communication, written and verbal
- Experience with Okta, Gsuite, Atlassian, Palo Alto, and Meraki
What the job involves
- Business Insider is hiring a Senior IT Support to join our IT Department to support our endusers as part of our Help Desk
- As a Senior IT Support, you will provide advanced technical support, resolve complex IT issues, support our collection of SaaS apps, and engage with end users, ensuring high-quality service and user satisfaction
- As the Senior IT Support, your work will support technology initiatives, positioning the company for continued growth and innovation
- The Senior IT Support reports directly to the IT Infrastructure and Operations Director and sits on the IT Team
- Manage and track help desk tickets
- Ensure adherence to service level agreements (SLAs)
- Escalate issues to appropriate levels when necessary
- Diagnose and resolve complex technical issues related to hardware, software, and network problems
- Develop and document troubleshooting scripts and procedures
- Provide technical support to end-users, both on-site and remotely
- Maintain and improve user experience
- Answer user inquiries and provide clear and concise technical guidance
- Participate in the implementation of new software and tools
- Maintain and update hardware and software inventory
- Communicate effectively with users, colleagues, and IT management
- Collaborate with other IT teams to resolve issues
- Execute Company SOPs
- Responsible for on and offboarding procedures
- Create and maintain documentation surrounding SOPs
Our take
Insider - that entered the market at roughly the same time as fellow digital news and media names Buzzfeed, Vice, and HuffPost - has steadily and solidly built itself into one of the most familiar digital platforms for business, current affairs, finance and tech news.
Insider was founded by well-known trader and entrepreneur Henry Blodge. The company was sold to German giant Axel Springer in 2015, which signalled an uptick in its performance. This undoubtedly helped it to weather the storm of the pandemic, which hit advertisers hard, and saw many platforms like Insider's lose out on their major revenue stream.
Setting itself apart from the likes of Buzzfeed by staying focused on journalism, rather than moving sideways into entertainment, Insider's disciplined approach has paid off, and its subscriber numbers continue to steadily rise. Having established itself in the digital news space, at a time when more and more consumers are reading articles online, it can be assumed it will find further success in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2015
$25m
SERIES F
Mar 2014
$12m
SERIES E
Total funding: $55.6m
Company benefits
- Work from home opportunities
- Unlimited vacation
- Generous family leave policy
- 401k with match
Company HQ
Financial District, New York, NY
Leadership
Henry Blodget
(Chair & Co-Founder)Previously worked as a Managing Director and Senior Analyst at Merill Lynch. Was CEO of Cherry Hill Research.
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