Technical Support Engineer, Panther

Salary not provided

+ Equity

SQL

AWS

Python

Mid and Senior level

Remote from Canada

More information about location

Security information and event management platform

Open for applications

Security information and event management platform

201-500 employees

B2BSaaSCyber SecurityCloud Computing

Open for applications

Salary not provided

+ Equity

SQL

AWS

Python

Mid and Senior level

Remote from Canada

More information about location

201-500 employees

B2BSaaSCyber SecurityCloud Computing

Company mission

To make security monitoring fast, flexible, and scalable for all security teams.

Job

Company

Role

Who you are

Computer Science degree, bootcamp graduate, or strong portfolio of work in software development / cybersecurity
At least 3+ years in Customer Support - technical support experience is a plus
A strong background in programming, with experience in Python, AWS, and SQL
A genuine interest and passion for helping others, with a high degree of empathy for the customer experience
A strict attention to detail, with outstanding troubleshooting / problem solving skills
An eagerness to learn and further develop yourself professionally
Excellent written and verbal communication, with the ability to distill complex information into easily understood language
Cybersecurity experience is a plus
Preferred candidates will be located in the PST timezone

What the job involves

As a Technical Support Engineer at Panther Labs, you will be on the frontline team partnering with our customers to find creative solutions for the challenging technical issues they face every day
You will be working collaboratively with product engineers, debugging and investigating complex problems, and leveraging your engineering skills to deliver an amazing experience for our customers
This is an exciting opportunity to grow your experience as an engineer, while also helping build and scale a world-class Customer Support team
Establish strong relationships with our customers, and set a high bar for customer satisfaction
Utilize your knowledge of engineering to investigate, troubleshoot, and solve complex technical issues
Proactively identify and improve inefficiencies in our team workflows
Collaborate with product engineers to ensure healthy communication between customers and the backend of our organization
Be a champion and advocate for the customer experience throughout the broader company
Build tools and processes to improve the effectiveness of the Support team as it grows
Share customer insight with cross-functional stakeholders, to drive impact for the product and company

Our take

The increasing adoption of cloud platforms has made it more and more difficult for security teams to monitor all aspects of their business. Panther Labs solves this problem with its scalable solution specifically tailored for cloud-first companies.

Panther Labs' platform acts as an alternative to traditional SIEMs, which have failed to keep up with the shift towards cloud services. Panther was founded by security engineering experts from companies such as Airbnb and AWS. This has enabled the company to keep developers' and security teams' needs and challenges in mind. In 2021, the company raised an impressive $120 million in funding, making it a unicorn. This is a testament to Panther's growing impact in the cloud security sector.

Panther Labs' main challenge will be competing with rival cloud security SIEMs like LogRhythm and QRadar. However, Panther's ongoing funding success, strategic partnerships and growing roster of enterprise clients (which now includes AWS and Dropbox) indicate that the company is gathering further momentum.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4)

Company

Company benefits

Medical, dental and vision plans
Unlimited time off policy

Company HQ

SoMa, San Francisco, CA

Leadership

Jack Naglieri

(CTO)

Previously worked as a Security Engineer at Yahoo!, and was a Security Engineering Manager at Airbnb. Is a member of the Forbes Technology Council.

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