Senior Customer Success Manager, Staffbase
Nordics
+ Long Term Incentive Plan
2 days a week in office
Employee communications platform
Posted today
Employee communications platform
501-1000 employees
Posted today
+ Long Term Incentive Plan
2 days a week in office
501-1000 employees
Company mission
Staffbase's mission is to unite companies and their employees behind a common purpose.
Role
Who you are
- 5+ years working experience in Customer Success, Project Management, or B2B Consulting, engaging with enterprise customers
- Strategic problem-solving skills with the ability to translate business requirements into business value
- Strong communication skills including written, analytical, presentation, and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
- Challenger and growth mindset
- Team player who has fresh ideas when it comes to user adoption and churn mitigation
- Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
- Proactive and driven project leader with experience executing complex solutions
- We work in a hybrid environment and work from an office in London 2 days a week
- Speaking a Nordics language on minimum B2 level
- Experience in SaaS is a plus!
- Experience working in Internal Communications is a plus!
- Familiarity with Salesforce and Gainsight is also a plus!
What the job involves
- We are looking for a Senior Customer Success Manager to support our customers in the Nordcis + Benelux/UKISA region!
- You will align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment
- Work with assigned customers to build Joint Success Plans, establish critical goals, or other key performance indicators, and aid the customer in achieving their goals
- Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to account stakeholders and externally to customer senior stakeholders
- Provide insights concerning the availability and applicability of new features in Staffbase as relevant
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
- Translate customer product usage data into actionable advice for customers
- Establish regular touchpoints - e.g. executive business reviews - with assigned customers per the established SLAs, to review progress against strategic and technical objectives. Some of these will require travel to meet your clients in person
- Work cross-departmentally to find solutions to complex scenarios and integration issues
- Spot opportunities to expand and grow our customer relationships, as well as drive retention of your existing portfolio
- Foster team collaboration and help increase team expertise
- Maintain deep knowledge of the Staffbase platform
- Become an internal communications expert, by sharing industry best practices and driving the evolution of Staffbase’s product and platform functionality in collaboration with other departments such as Sales, Product, and Marketing
Salary benchmarks
Our take
Since launching in 2014, Staffbase has grown into a major name in the internal communications niche. Its platform is used by the likes of Samsung, ALDI, DHL, and Domino’s to create branded, mobile-first communication and information sharing tools which can access a company’s intranet from anywhere.
Staffbase has managed to set itself apart to some extent from the range of other internal communication apps like Slack and Teams by focusing on building a product tailored towards dedicated internal communication teams, rather than taking a more general approach.
This is proving to be a good decision as, with the shift to remote and hybrid working, the last few years have seen Staffbase gather serious momentum. A 2021 merger with Canadian competitor Banantang has been followed up by a series of major funding rounds and a rise to unicorn status. As well as this, it’s been expanding its own product portfolio through a number of strategic acquisitions as it looks to stay ahead of the competition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$123.9m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $324m
Company benefits
- Financial Benefits: Let’s talk about money – all Staffbase employees get stock options granted (ESOP). When the company wins, you win, too. Additionally, we offer country-specific pension plans to all employees.
- Health@Staffbase: We care about your physical and mental health. Staffbase provides mental health resources with certified clinicians via phone, email, chat, and video. Beyond healthy snack options, drinks, and dynamic workspaces, we also offers free sports courses.
- Ongoing Learning: We thrive on personal and professional growth. Every employee gets €1,800/$2,200/£1,650 per year to spend on education.
- Parental Leave: We recognize that one of the most special events in an individual's life is the birth or adoption of a child. We offer paid parental leave options for all employees.
- Flexibility: When it comes to your personal life, it’s not our place to dictate your schedule. We offer flexible work from home as well as full-time and part-time options.
- Generous Vacation Policies: Taking time off is important. We want you to take vacation and give your body and mind a break when you need it.
- Fun Stuff: From virtual art nights to scavenger hunts: there are no limits when it comes to fun team building activities at Staffbase. Once a year, we all gather for THE ONE BIG internal event: Staffbase Camp.
- Giving Back: Giving back is important to us. Every employee can volunteer one day per year at an organization of choice. On top, Staffbase contributes with a donation.
- Lease a Bike: We offer our employees loaned bicycles and cyclists' safety equipment as a tax-free benefit. It’s an initiative to promote healthier journeys to work and to reduce environmental pollution. This benefit is currently available in Germany, UK, and the Netherlands.
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase.
Lutz Gerlach
(COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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