Customer Success Manager, PERSUIT®

EMEA

Salary not provided

Senior level

London

More information about location

Data-driven marketplace for outside counsel firms

Job no longer available

Data-driven marketplace for outside counsel firms

101-200 employees

B2BEnterpriseMarketplaceLegalFinancial ServicesSaaSOutsourcingData Analysis

Job no longer available

Salary not provided

Senior level

London

More information about location

101-200 employees

B2BEnterpriseMarketplaceLegalFinancial ServicesSaaSOutsourcingData Analysis

Company mission

To help legal teams work smarter, more efficiently, and lead with value, every day.

Job

Company

Role

Who you are

5 years of professional experience, with 2+ years in the consulting industry preferred, or 2+ years of Enterprise SaaS Customer Success experience
Knowledge of the legal pricing, law firm RFP process, and/or corporate legal departments is a great-to-have
You are able to consult with clients to truly understand their requirements and tailor recommendations to match
You’re both a strong writer and public speaker, and are great at communicating complex messages in simple ways
You strive for excellence and have a track record of overperformance to match
You’re comfortable in a fast-paced, high energy environment and deliver polished presentations

What the job involves

Leading program and change management through client training and strategic consultation to corporate law department leaders while focusing on best practice RFP and AFA strategies
Owning a book of clients and being responsible for their success
Assisting sales with referrals, domain expertise and best practice case studies
Creating, updating and maintaining training materials and change management assets
Onboarding client and law firm users - setting up new PERSUITers for success!
Collaborating across teams, providing strategic direction and input
Implementing new strategic initiatives, driving our clients’ success
Providing technical support to our clients and partner law firms
Financial analysis and reporting
Travel to clients within the EMEA region and the PERSUIT head office in New York City will be required. This is approximately 10 -20%

Salary benchmarks

Our take

Enterprises must frequently seek outside counsel programs for their legal needs, and this presents financial inefficiencies. Legal spending tends to be significantly more expensive due to financial guesswork, and despite these high costs, outside counsel programs often do not represent the legal partnership that the enterprise was initially seeking.

PERSUIT® provides a tech-first marketplace for outside counsel firms, helping enterprises to be matched with appropriate legal partners. In addition to legal matching, the marketplace also facilitates transparent and predictable costs due to its data-driven approach and ability to provide alternative fee arrangements, as well as integrating diversity, equality & inclusion goals, resulting in better matches between customers and their legal counsel.

Having solved a problem that many inhouse legal departments have struggled with for years, PERSUIT® has garnered a healthy customer base including major enterprises such as Meta, Target and Gilead. Going forward it is aiming to further scale its operations, hiring talent across all areas of the business as it cements its market leading position in this space.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Oct 2021

$20m

SERIES A

Total funding: $20m

Company benefits

Time Off
Retirement Contribution Plans
Learning & Development Allowance
Wellness Allowance
Charity Matching Program
Paid Time to Volunteer
Paid Parental Leave
Employee Referral Bonus Program

Company HQ

Flatiron District, New York, NY

Leadership

Jim Delkousis

(Founder & CEO)

Prior to founding PERSUIT® in 2016, Jim spent 9 years at DLA Piper as a Managing Partner and Co-Global Head of Infrastructure & Construction. He also spent 8 years at King & Wood Mallesons as a Construction Partner.

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