Customer Success Coordinator, SevenRooms
$58.5-60k
Hospitality guest experience platform
Job no longer available
Hospitality guest experience platform
201-500 employees
Job no longer available
$58.5-60k
201-500 employees
Company mission
To help empower hospitality operators everywhere.
Role
Who you are
- 1+ years of experience working in a customer-facing or customer support role
- Seeking an entry level opportunity in a tech CS organization - SevenRooms has a strong record of developing its CS employees over time
- Outstanding written and oral communication skills
- Detail-oriented, strong critical thinking and problem-solving abilities
- Highly-collaborative, positive, go-getter attitude
- Comfortable working in a fast-paced, demanding startup environment
- Knowledge of JIRA, Salesforce, Totango a plus but not required
- Bachelor’s degree required
What the job involves
- Client Service: Manage the day to day reservation booking process for a portfolio of our restaurant partners and their customers. This role will involve following a templatized daily process to deliver outstanding customer service/support
- Account Maintenance/Audits: Ensure that the accounts/settings of our restaurant partners are updated on a routine/regular basis and that communication flows accordingly between SevenRooms and the Restaurant partner
- Process Management: Help create workflows and run internal processes that increase efficiency in our communications with partners (email, phone)
- Cross-Functional Collaboration: Collaborate with internal teams to prioritize new deliverables/methods for getting work done based on the evolving needs of these partners
Our take
SevenRooms is a guest experience and retention platform that helps restaurants and hospitality operators manage reservations, guest data, and operations. Founded in 2011, the platform allows businesses to take better control of customer information, thereby improving relationships and streamlining operations.
The company serves over 11,000 operators, including major clients like MGM, Wynn, and Marriott, and powers 80% of Las Vegas's major hotels and restaurants/. The platform helps restaurants increase repeat booking and collect guest feedback, offering personalized marketing and improving customer experience.
As more businesses embrace technology, SevenRooms is positioned for even more success. Its focus on building personalized guest relationships and offering data-driven insights make it a key player in shaping the future of the hospitality industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$50m
SERIES B
Oct 2018
$5.1m
EARLY VC
Total funding: $71.5m
Company benefits
- 401(k) & Retirement Plans: Helping you prepare for your future
- Medical, Dental & Vision Insurance: Multiple plans to fit your unique needs
- Flex Hours & Remote Work: Your own schedule, on your own terms
- Stock Options: Have a stake in our growing business
- Paid Parental Leave: Time off to grow and support your family
- Learning & Growth: Providing support and programming to give you room to grow
- Unlimited Vacation: Take the time you need for some R&R
- Fresh Start: Your first two weeks of employment as paid time off
- Roomies Choice: A monthly stipend giving you choice to invest in yourself
- Tenure Experiences: Milstone awards to recognize your time and deidcation
Company HQ
Rose Hill, New York, NY
Leadership
Joel Montaniel
(CEO)Joel started their career as a Credit Suisse Analyst, before spending 7 months at C&K Properties and 2 years at LivePerson. They left their position as Chief of Staff in July 2011 to co-found SevenRooms, serving as CEO since.
Allison Page
(CPO)Began their career in Investment Banking at Credit Suisse before joining Hodes Weill & Associates. They hold a bachelor’s degree in Finance & Real Estate from The Wharton School.
Kinesh Patel
(CTO)Received a B.S. in Electrical/Computer Engineering from the University of Texas at Austin, and an MBA in Finance and Strategy from the New York University Leonard N. Stern School of Business. Team Lead, Scientific Computing at ExxonMobil.
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