Principal Product Manager, Prose
Retention
$170-190k
3 days a week in office (Brooklyn, NY)
Personalized hair care
Open for applications
Personalized hair care
201-500 employees
Open for applications
$170-190k
3 days a week in office (Brooklyn, NY)
201-500 employees
Company mission
To create haircare that’s one-in-a-million.
Role
Who you are
- Experience: 7-10 years of Product Management experience with a proven track record of success in retention strategy, subscription product management, or related domains
- Strategic Thinking: Ability to develop and articulate high-level roadmaps and visions while maintaining focus on incremental, actionable progress
- Analytical Expertise: Strong analytical skills with experience leveraging diverse data sources to guide product decisions. Comfortable designing and interpreting A/B tests and other forms of experimentation
- Execution Excellence: Adept at balancing long-term strategic goals with short-term deliverables, managing ambiguity, and driving measurable outcomes
- Collaboration & Communication: Exceptional written and verbal communication skills, coupled with strong stakeholder management and influence capabilities
- Self-Starter: Thrives in fast-paced environments and is proactive in identifying and seizing opportunities to add value
- Technical Fluency: Familiarity with agile development methodologies, e-commerce platforms, and subscription management systems
- Industry Knowledge: Bonus points for experience in the beauty or personalized product industries
What the job involves
- This is the opportunity to join a fast-growing startup and an energetic team that is transforming the way people think about and shop for personalized beauty
- Prose, a leader in personalized beauty, is seeking a visionary and results-driven Principal Product Manager to join our Digital Product team
- In this role, you will be at the forefront of driving customer retention and loyalty, with the opportunity to make a significant strategic impact on the business
- This role offers the chance to lead cross-functional initiatives with our Data, Lifecycle, and Growth teams, and to establish yourself as the internal expert on subscription management, influencing the future of personalized beauty and customer engagement
- Shape and execute the digital retention strategy by developing and prioritizing a roadmap that optimizes customer lifetime value
- Identify and drive key opportunities to reduce churn, increase loyalty, and grow recurring revenue through innovative product solutions
- Lead initiatives to enhance the customer experience with a focus on subscription self-service, membership offerings, upsell and cross-sell opportunities, and churn deflection
- Collaborate with UX Research and Product Design teams to deeply understand customer needs and design impactful solutions
- Partner closely with Technology, Data, Finance, Customer Experience, and Growth teams to ensure alignment and seamless execution of retention strategies
- Act as the primary product liaison between cross-functional stakeholders, fostering a unified approach to achieving retention goals
- Drive a culture of experimentation by leading the vision for A/B testing and iterative improvement in the retention space
- Define, monitor, and report on key performance indicators (KPIs) and metrics that measure the success of retention initiatives and inform future strategies
- Own the end-to-end product lifecycle for retention-related initiatives, from ideation to delivery
- Collaborate with technical teams to scope, prioritize, and execute development projects with a focus on delivering measurable business outcomes
- Ensure that solutions are scalable, high-quality, and aligned with customer and business needs
- Serve as the internal expert on subscription management, continuously identifying opportunities to refine and innovate our approach
- Advocate for the voice of the customer, ensuring their needs are central to retention strategies and product decisions
Our take
Prose's products stem from the recognition that each individual's hair is unique, with various types and textures. Embracing this diversity, the company believes in the power of personalization to ensure everyone can access the hair care they truly need. To combat the one-size-fits-all approach of the hair care industry, Prose offers bespoke hair care solutions.
Amidst a booming trend of health and beauty personalization, Prose stands out among its competitors in the bespoke hair care arena. What sets the company apart is its unwavering commitment to the environment. Having achieved a significant milestone by becoming the first carbon-neutral custom beauty brand, attaining climate neutrality in 2021.
Prose's success has attracted substantial investments and interest, underscoring the industry's confidence in its products. With increased funds, the company aims to scale its operations and reach a broader customer base. As the demand for personalized beauty products continues to rise, the market is expected to expand, offering Prose ample opportunities for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Company sponsored health care plan (medical, dental and vision plans)
- $125 monthly wellness allowance
- Free lunch in office, weekly and an abundance of office snacks
- A Competitive and flexbile PTO policy
- 401k + matching
- FSA and commuter benefits
Company HQ
Williamsburg, NY
Leadership
Arnaud Plas
(CEO & Co-Founder)Former VP of Digital and eCommerce Strategy at L'Oréal, where they previously also worked as Skincare Group Manager and as Styling and Mencare Group manager.
Nicolas Mussat
(CTO & Co-Founder)Previously CTO at Meilleurs Agents. Former R&D Engineer at Delos France.
Catherine Taurin
(R&D Advisor & Co-Founder)Former R&D and Purchasing Director at CTRC Jf Lazartigues. Previously R&D Manager, Dyes Products and Haircare Products at Ales Groupe.
Paul Michaux
(Product & Co-Founder)Worked as Special Projects Manager, Corporate Strategic Marketing for L'Oréal. Former Assistant Brand Manager, Marketing Development at Parfums Christian Dior.
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