Senior Operations Manager, Clarify Health Solutions

• 3–6 years in operations, strategy, consulting, BizOps, or Chief of Staff‑adjacent roles
• Demonstrated AI‑native workflow — daily use of AI tools with real examples
• Strong analytical and technical fluency; comfortable learning new systems quickly
• Exceptional attention to detail and ability to produce polished, executive‑ready work
• Strong written communication and ability to synthesize complex information
• Ability to influence cross‑functionally without authority
• Comfort operating in ambiguity, shifting priorities, and high‑velocity environments

Desirable

• We’re looking for a Senior Manager, Operations who can jump in with curiosity, move quickly, and use AI tools as naturally as most people use email
• The Senior Manager, Operations is a high‑impact individual contributor role ideal for someone who wants variety, visibility, and the chance to help shape what AI‑enabled operations looks like at a company that’s genuinely building toward that future
• You could be refreshing Pardot segmentation or tightening up a lead-scoring workflow, then jump into deploying a Claude skill for account planning, prepping Board materials, or digging into pricing scenarios for a new health system partnership
• You’ll report to our Head of Strategy and Operations and collaborate with commercial, marketing, finance, and executive teams
• You’ll be the person who spots what needs to happen before anyone asks, follows through without reminders, and brings enough range to be useful wherever the organization needs a lift
• If you enjoy making teams more effective and finding smarter ways to work, we’d love for you to keep reading
• Build, test, and deploy AI‑powered workflows that improve speed, quality, and consistency across commercial, marketing, and operational teams
• Identify manual processes that can be automated; prototype solutions using AI tools, no‑code platforms, or lightweight scripts before involving engineering
• Train internal teams on AI adoption and create documentation, guides, and best practices
• Stay current on emerging AI capabilities and recommend tools or workflows that enhance productivity
• Own Salesforce hygiene, reporting, and pipeline visibility to support high‑value payer and provider deals
• Build and maintain dashboards, workflows, and templates that standardize commercial execution
• Support deal operations across Sales, Solutions, Legal, and Finance to ensure smooth contracting and onboarding
• Coordinate cross‑functional inputs for pricing scenarios, forecasting, and revenue reporting
• Support marketing automation hygiene (Pardot/HubSpot), segmentation cleanup, and campaign tracking
• Build dashboards connecting marketing activity to pipeline outcomes
• Assist with operations for webinars, events, and executive roundtables
• Provide flexible support for digital operations (SEO audits, website updates, email workflows)
• Prepare Board materials, leadership updates, and quarterly business reviews — pulling data, building slides, and synthesizing insights
• Track and close action items from executive meetings; ensure nothing slips
• Manage operating cadences for cross‑functional initiatives and provide clear, accurate status updates
• Support strategic projects requiring research, structured analysis, or synthesis
• Serve as institutional memory — documenting decisions, context, and next steps
• Partner with FP&A on commercial financial planning support — pipeline-to-revenue reconciliation, forecast accuracy tracking, and variance analysis on bookings vs. revenue performance
• Support pricing scenario analysis and deal economics modeling for new health system engagements, working with Finance to ensure outcomes-based contract structures are modeled accurately
• Maintain SFDC as a source of truth for revenue reporting — ensure pipeline data feeds accurate forecasting and Board-level commercial metrics