Support Representative, Wellist
More information about location
Office located in Copley Square, Boston, MA
Consumer navigation program for healthcare patients
Be an early applicant
Consumer navigation program for healthcare patients
1-20 employees
Be an early applicant
More information about location
Office located in Copley Square, Boston, MA
1-20 employees
Company mission
Wellist's mission is to give healthcare clients the insights and tools they need to address actual human needs, resulting in improved patient satisfaction, outcomes and loyalty.
Role
Who you are
- The ideal candidate will be energized by delighting our users – going above and beyond for every person they interact with, be passionate about finding the absolute best information to make life easier for users, and be able to stay organized when managing large amounts of information and handling multiple priorities
- Commitment to Confidentiality: Demonstrate a strong sense of integrity by strictly adhering to SOCII, HIPAA, and Wellist’s privacy guidelines when handling sensitive patient and employee information
- Exceptional Communication Skills: Exhibit clear and effective communication abilities, both written and verbal
- Fluency in English is essential to ensure precise and accurate interactions
- Technology Proficiency: Be comfortable with various technologies, including computer systems, data entry processes, and telephony systems
- A readiness to learn and adapt to new software and programs is also crucial
- Customer Service Experience: Bring at least two years of solid experience in a call center or customer service environment, handling both inbound and outbound calls
- You should have a keen attention to detail, the ability to manage tasks independently, and a strong adherence to established processes and deliverables
- This position requires that you be vaccinated against COVID-19 unless you need a reasonable accommodation for religion or a health-related need
What the job involves
- Boston, MA Wellist is seeking a detail-oriented individual to help make life easier for our users (patients, employees, and their families)
- This role connects directly with users via phone and email to make sure they have all the support they need during sensitive and often challenging times
- This can include things such as a dog walker for someone recovering from knee surgery, financial grants for breast cancer medical bills, support groups for caregivers, and many other areas of support
- This role will be responsible for inbound and outbound interactions with patients, employees, and families, speaking with hospital staff, HR managers, and finding, confirming, and recording helpful and appropriate resource information for users to access
- Provide Best-in-Class Service and Support: Provide timely, friendly, and supportive communication to patients, employees, families and hospital staff by phone, email and/or mail Personalize Resources Recommendations: Use Wellist’s resource directory to provide customized service recommendations for each user
- When required, complete additional custom resource searches to address the full breadth of user’s needs
- Act as Wellist’s Representative: Serve as the face of Wellist among our client’s staff (e.g. , Nurses, HR Managers)
- Build trust and save them time by effectively answering questions, assisting with referrals, and resolving program-related concerns
Our take
Achieving success as a healthcare provider requires patients to receive the best healthcare possible, but this is commonly stunted by a one-size-fits-all approach. Patients, families, and caregivers do not have the tools they need to achieve personalized healthcare experiences, and this ultimately leads to unsatisfied patients and missed growth opportunities for healthcare providers.
Wellist provides a consumer navigation program for healthcare patients, families, and caregivers, providing them with a digital education platform, communication tools, vetted support services, and the necessary communication mediums for maximizing the care quality that patients receive.
Whilst many startups within the healthcare sector are leveraging cutting-edge tech such as AI and automation to improve care quality, Wellist has taken a step back, focusing instead on the tools and resources needed. By providing the necessary tools to improve care quality and patient experiences, the company claims that it will ultimately improve patient outcomes and in turn, the revenues of healthcare providers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2019
$3.5m
LATE VC
May 2018
$10m
SERIES A
Total funding: $14m
Company benefits
- Interesting, diverse team members - Whether it's book club, wellness bingo or daily trivia, Wellist is an amazing community of caring people
- Opportunities to develop your career - Company off-sites help us align on the strategic priorities, spend time with remote team members and possibly enjoy an escape room
- Outstanding benefits - We offer excellent medical and dental insurance coverage, life & disability insurance, up to 3 weeks of PTO and a generous parental leave policy
- A meaningful mission - Join a growing team that is making a difference in healthcare by improving the lives of patients and families
Company values
- Refreshing - Brings upbeat “can-do” attitude and creative new ideas to help make life easier for our users, customers, partners and colleagues
- Empathetic - Understands others’ experiences and emotions. Acts with kindness, compassion and respect
- Empowering - Takes accountability for helping others succeed. Coaches and develops others at all levels of the organization
- Trustworthy - Does what is right. Speaks truthfully and acts with integrity. Follows through on commitments
- Adaptable - Flexible. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change
Company HQ
Fox Chapel, PA
Articles
Leadership
Ashley Reid
(CEO)Senior Manager of Global Transformation and Strategy Advisor for Philips Healthcare from 2009 to 2013. Experience as Member of the Board of Advisors for MassChallenge Healthtech.
Salary benchmarks
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