Support Specialist, Medicom
$70-90k
Connected health information network
Be an early applicant
Connected health information network
21-100 employees
Be an early applicant
$70-90k
21-100 employees
Company mission
To reverse a century-long path towards increased waste by aggregating relevant clinical information.
Role
Who you are
- Medicom is seeking a positive and hands-on individual that will be working directly with both patients and providers
- 2+ years of experience working with an enterprise PACS
- 1+ years of experience building and supporting HL7 interfaces for radiology workflows
- Knowledge of HIPAA and healthcare standards
- Basic Network troubleshooting (TCP/IP)
- Basic Server and Hardware troubleshooting
- Strong written and oral communication skills
- Experience working directly with end users and clients
- Positive and courteous during customer support
What the job involves
- The Medicom Support Specialist will be responsible for supporting Medicom’s product suite for customers across the network
- Supporting Medicom’s products will require configuration of DICOM connectivity, Push and Store destinations, Query and Retrieve debugging, HL7 interfaces for bi-directional ORU, ORM, SIU, ADT and API interfaces through FHIR, and familiarity with DICOM SR
- Fielding live calls from both patients and end-users to support technical issues
- Fielding tickets within our Salesforce environment and managing the queue to adhere to our Service Level Agreement (SLA) with clients
- Troubleshooting technical issues with DICOM sends, queries, or stores
- Troubleshooting network or hardware-related issues on client devices
- Troubleshooting issues with sending and receiving of HL7 Messages
- Troubleshooting issues with FHIR integrations
- Upgrading existing clients to new versions of our software
- Supporting our Implementation Team through technical roadblocks with live implementation
- Creating articles for our internal and client-facing Knowledge Base
- Triaging client’s feedback with our Development team to improve upon product functionality
Our take
Data in the healthcare sector is notoriously siloed. Different health systems and providers are poorly connected, making information exchange complex. This is what Medicom hopes to change with its federated health information network.
This approach sees medical image data from across all these different healthcare silos collected under a single interface. This way, practitioners across the healthcare sector can use this data to better inform decisions on patient care.
It's a valuable offering, but its success will rely somewhat on the participation of healthcare organizations. Medicom has raised good levels of funding that it will use alongside strategic partnerships to further innovate on the platform and accelerate go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Apr 2024
$4.1m
LATE VC
Nov 2021
$21.8m
SERIES B
Total funding: $29.8m
Company HQ
Downtown, Raleigh, NC
Leadership
Michael Rosenberg
(CEO)Founded the company in 2015, beginning as COO before becoming CEO in 2020. Before this, they were an Industrial Engineer at J.B. Hunt Transport.
Malcolm Benitz
(President)Founded the company in 2015, beginning as CEO before becoming President in 2021.
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