Customer Success Director, Fairmarkit
Intelligent sourcing platform for businesses
Be an early applicant
Intelligent sourcing platform for businesses
101-200 employees
Be an early applicant
101-200 employees
Company mission
To revolutionize the way organisations make purchases.
Role
Who you are
- The ideal candidate will have experience in enterprise procurement, a consultative approach to working with end users, management, and C-level executives, and a passion for disruptive innovation
- 5+ years of enterprise customer success experience
- A proven track record of successfully carrying a quota in prior roles
- Prior experience in enterprise procurement, including an understanding of P2P solutions, processes, and workflows highly desired (SAP, Ariba, Oracle, Coupa)
- Experience with the development, execution, and ongoing analytical review of Customer Success plan performance
- Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with senior business leaders and end users
- A proven background in driving projects to completion, with a plus to Agile/Scrum experience
- Excellent verbal and written communication and in-person and virtual presentation skills
- Strong data analysis and reporting- experience with analytic platforms / data manipulation / spreadsheets
- Ability to work independently and to collaborate effectively across functions
- Experience in forecasting, negotiating, and closing subscription contract renewals and add on sales
What the job involves
- The Customer Success Director is a trusted advisor and advocate, helping our customers achieve success and maximize their return on investment with Fairmarkit solutions
- This is an individual contributor role
- You will leverage your strong customer management, business and sales acumen, and program management skills to ensure you achieve the required customer renewal and growth targets for your book of business
- Acting as a trusted advisor and coach, you will be responsible for defining, measuring, and confirming the realization of our customers' business objectives and strategic outcomes through the use of our solutions
- Develop and maintain strong relationships at all levels within the customer organization
- Develop, deliver, and execute customer success plans that define key outcomes and measures for success
- Develop proficiency with all Fairmarkit solutions
- Execute against the defined Customer Journey playbook to support retaining and growing your portfolio
- Be the customer's key point of contact throughout the entire customer life cycle
- Drive customer adoption through training and change management best practices
- Be tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use cases
- Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives
- Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals
Our take
Fairmarkit is an automated sourcing platform that helps enterprises make their procurement of goods and services more efficient and cost-effective. By digitising the management of a company’s tail spend and simplifying potential customers ’RFPs (Requests For Purchase), Fairmarkit’s mission is to save companies and their employees valuable time on the processes that a computer can do.
Founded in 2017, Fairmarkit still competes with monoliths in the automated sourcing sector such as Oracle and SAP. Despite this, it has carved out a niche in the market by focusing its energy on the tail-end space of business, an area that it deems underdeveloped.
As a comparatively young company in the intelligent sourcing world, Fairmarkit has been boosted by significant successive funding rounds, showcasing the industry confidence in the company and enabling its plans to double its workforce. The company has also launched a new generative AI-powered tool that automates all processes from intake to sourcing - this is sure to further boost its profile.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2022
$35.6m
SERIES C
Dec 2020
$30m
SERIES B
Total funding: $76.6m
Company benefits
- Health, dental, and vision insurance along with unlimited/take what you need sick day policy
- Plan for the future: 401k with up to 1% match
- Unlimited/take what you need vacation and personal time
- Cell phone reimbursement
- Commuter benefits
Company values
- Be super positive - Smiles, high-fives, and shoutouts are a part of Fairmarkit's daily routine
- Be an A+ Player - Every team member is accountable, honest, and self-aware. Fairmarkit holds itself to the highest standard
- Be fair - Fairmarkit believes in an equitable future of work. From product to people, they make fairness actionable
- Be team customer - Fairmarkit's customers are part of the team, and vice versa. They do right by their customers
Company HQ
Downtown, Boston, MA
Articles
Leadership
Kevin Frechette
(CEO)Previously Regional Sales Director at Turbonomic and Account Executive at EMC Corporation. Currently Ambassador at the Sustainable Procurement Pledge.
Tarek Alaruri
(COO & Board Member)Previously Director of Sales Development at Turbonomic and Sales Consultant at OTR Transporation Inc. Currently on the Board Of AdvisorsBoard Of Advisors at Indiana University Luddy School of Informatics, Computing, and Engineering.
Viktor Kusch
(CTO)Previously IT Management Director at Biokon. Currently CEO / CTO at KU64 Inc. / Clever IT systems / marketmech.com
Diversity, Equity & Inclusion at Fairmarkit
- Fairmarkit is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law
- Fairmarkit now have a head of belonging, inclusion and culture.
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