Junior GTM Engineer, Superchat
Office located in Prenzlauer Berg, Berlin
Omnichannel customer communications for SMEs
Posted today
Omnichannel customer communications for SMEs
21-100 employees
Posted today
Office located in Prenzlauer Berg, Berlin
21-100 employees
Company mission
Superchat's mission is to digitalise communication for SMEs across Europe.
Role
Who you are
- You see broken processes and think: “I can fix this”
- You get excited by new tools and can quickly evaluate, adopt, and teach them; from analytics platforms like Amplitude to enrichment tools like Apollo or Clay
- You thrive on structure and bring a data-first mindset to every problem
- You’ve dabbled in automation and no-code tools and have a solid grasp of business fundamentals
- You've already worked with AI tools and know of the use cases where AI can help make the processes more efficient
- You’re fluent in English and comfortable working across teams, roles, and tools
What the job involves
- As a Junior GTM Engineer, you’re not just streamlining operations; you’re transforming how we work across departments. You’ll be at the center of a high-impact, cross-functional engine, using data, automation, and cutting-edge tools (including AI) to unlock efficiency and fuel growth across Marketing, Sales, Customer Success, and beyond
- You identify in collaboration with the RevOps Lead, GTM bottlenecks and help implement smart, scalable workflows that improve efficiency and team experience
- You take ownership of our GTM tech stack; together with the RevOps Lead, you evaluate, optimize, and structure tool usage to enable every team to do their best work
- You support the evaluation and optimization of our GTM tech stack (e.g. HubSpot) and learn how to use tools effectively to drive business impact
- You analyse GTM data, identify trends, and contribute to actionable, data-driven recommendations in close collaboration with your team and cross-functional stakeholders
- You create dashboards and reports; both proactively and per request of stakeholders
- You become the go-to person for experimenting with internal AI tools, automations, and no-code solutions to help future-proof the way we work
Our take
Superchat helps businesses streamline their customer communications by combining all the relevant and high-usage chat methods (Including WhatsApp, email, and SMS) into a single channel. On the one end, it means customers have a convenient and centralised selection of options, and on the other, customer service representatives can keep track of all conversations from a single hub. Superchat is focused expressly on small and medium-sized enterprises, who have been especially feeling the need for productivity tools like this over recent years.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates - the vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
It may play well for Superchat if it chooses to further expand its operations, too - reports suggest that the future of good customer service lies in speed and efficiency, and an omnichannel communications hub is an elegant way of getting there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.6m
EARLY VC
Jan 2021
$3.2m
SEED
Total funding: $19.4m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
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