Customer Success Manager, Demandbase
$98-146k
Offers Equity & Bonus. Salary applicable to SF applicants, may vary for other locations
Go-To-Market engagement & marketing software
Be an early applicant
Go-To-Market engagement & marketing software
501-1000 employees
Be an early applicant
$98-146k
Offers Equity & Bonus. Salary applicable to SF applicants, may vary for other locations
501-1000 employees
Company mission
To transform how B2B companies go to market.
Role
Who you are
- 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
- Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
- Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
- Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
- Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI
What the job involves
- The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions
- This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise
- Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
- Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment
- Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities
- Identify and support expansion opportunities within the customer base in partnership with new business teams
- Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
- Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape
- Develop customer success stories, case studies, and references that demonstrate measurable impact
Our take
B2B buyers face challenges that aren't met by most off-the-shelf marketing and sales software. Focused on customer sales (or converted from customer sales software), it usually fails to take into account the long sales cycles, unique advertising requirements, and account management needs of business sales. Since 2006, Demandbase has been here to change that with its account-based marketing platform designed specifically for B2B sales.
Competition in the digital sales space has heated up and Demandbase isn't the only B2B marketing firm in the sector, with other companies such as 6sense and Terminus offering marketing solutions. However Demandbase stands out by being the only demand-side platform built specifically for B2B advertising. This gives it a much more accurate identification of purchasing accounts and more precise targeting of advertising spend compared to its competitors.
Demandbase boasts a large and growing customer base including major clients such as Siemens, VISA and General Electric. On the back of several new updates and launches, as well as record bookings and strong revenue growth, the company has secured significant funds that will be used to support its next wave of platform innovation. The company was also recognised by Research In Action as a Market Leader for 2024 on its Vendor Selection Matrix™ for Revenue Marketing Automation Solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$65m
SERIES H
Jul 2015
$30m
LATE VC
Total funding: $158m
Company benefits
- Health and Wellness Plans
- Stock Options
- Flexible Time Off & Holidays
- Family Friendly Benefits
- Remote Friendly
- Inclusive and Open Company Culture
- Professional Development
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Chris Golec
(Founder & Board Director)Founded Demandbase and was CEO until 2019. Is currently CEO of Channel99. Was previously Global Marketing Manager for General Electric and a Product Development Engineer with DuPont.
Gabe Rogol
(CEO)Was Senior VP of Sales and CRO at Dealbase before stepping up to CEO. Previously was VP Sales & Marketing with IDG.
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