Customer Care Agent, Porsche Digital
Native Spanish speaker with Portuguese, Porsche Digital Customer Relations Hub
$28k
OTE
$26k
BASE
1-5 days a week in office
Automotive digital innovation studio
Be an early applicant
Automotive digital innovation studio
201-500 employees
Be an early applicant
$28k
OTE
$26k
BASE
1-5 days a week in office
201-500 employees
Company mission
To discover and scale new digital business models, as well as to optimize existing products.
Role
Who you are
- Do you “speak” Porsche? Because we are looking for passionate Customer Experts who seek to revolutionise Porsche's customer service
- Native level of Spanish with a proficient level of English and Portuguese
- Experience working in the automotive industry
- Experience in luxury Customer Service Experience with a CRM (e.g. SAP, Salesforce or any other)
- Excellent verbal and written communication skills
- Ability to quickly understand customer's needs, with an empathetic and problem-solving mindset
What the job involves
- We are growing our Spanish and Portuguese team at Porsche's Customer Relations Hub (CRH) in Barcelona together with you
- At the CRH we are creating something new and innovative to inspire the customer experience of the Porsche brand
- You may think of it as a call center – but way better!
- You are an essential part of Porsche's customer success, so you might as well call yourself a Porsche Ambassador
- Your mission will be to provide excellent customer support by delivering clear, accurate information and ensuring every customer has a smooth and positive experience
- Representing our products and services
- Being the first point of contact for our customers from the Iberian market
- Supporting the development of the Customer Relations Hub by introducing your ideas
- Using your communication skills to help customers with a wide variety of issues
- Assuring the customers have a positive experience that fits our quality standards
Our take
The automobile industry has long since been dominated by vehicles powered by petrol or diesel with no bells and whistles, but as technological innovation changes the rest of the world, the automobile industry has been similarly affected. Electric cars are becoming commonplace, charging points are becoming increasingly common and the way we purchase and interact with our cars is becoming digital, and it is important for car producers to recognise this and future-proof their brand.
Porsche Digital provides a digital innovation studio for Porsche automobiles, working to future-proof the brand with technology for environmental sustainability, sales optimisation, electric vehicle charging, and VR experiences. In addition to innovating on Porsche cars, the studio also provides advanced industry solutions for IoT, blockchain, AI, and quantum computing, inviting brands outside of Porsche to future-proof their brand.
Whilst digital innovation studios are nothing new, the automobile industry is developing rapidly and older sports car brands are being replaced with newer brands, so Porsche Digital has been smart to find its niche in Porsche vehicle innovation. Through its studio, the company aims to future-proof the Porsche brand for the future of automobiles, whilst ensuring that customer experiences become more interactive and engaging than ever before.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
48% employee growth in 12 months
Company
Company HQ
Ludwigsburg, Germany
Leadership
Stefan Zerweck
(CEO)Stefan initially joined Porsche Digital in 2019 as the COO before becoming CEo in 2024. Prior to this, they worked at Porsche AG as a Director of Digital Ecosystem. They also worked as a Managing Director at Mercedes-Benz.io and as a Senior Manager of Digital Experience at Daimler AG.
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