Customer Success Manager, bookingkit
DACH
Booking and management software for activity providers
Be an early applicant
Booking and management software for activity providers
21-100 employees
Be an early applicant
21-100 employees
Company mission
To become the growth technology for professional attractions.
Role
Who you are
- Professional fluency in German (C1 level or equivalent) and English. You must be able to confidently hold detailed business and technical conversations with clients, deliver presentations, and conduct contract negotiations in German
- Proven 1+ year experience in a Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS or tech industry
- Strong business acumen and strategic thinking with a clear understanding of business drivers, performance metrics, and the ability to connect product usage to tangible ROI for customers
- Tech-savviness and data-driven mindset: you’ll be working with tools like HubSpot, Metabase, ImpactPilot. This role may involve setting up our systems to drive customer success at scale
- Excellent communication and presentation skills, with experience creating and delivering tailored materials (e.g., slides, business reviews) to customers
- A keen understanding of the tours, activities, or attractions market, with the ability to analyze industry trends and competitor landscapes
- As this is a commercial role, experience in contract negotiation is a plus
What the job involves
- At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: you, as a Success Manager (m/f/d) to drive us forward on this exciting journey
- We are open to full-time (40h/week) as well as part-time (32h/week) position
- As a key partner to our DACH customers, you’ll be responsible for a high-volume portfolio of mainly SMBs (Small-Medium Businesses) accounts and a few Mid-Market organizations and you’ll guide your customers through their entire journey with bookingkit: onboarding, expansion, and retention
- You’ll develop and execute strategic success plans that transform customer goals and growth opportunities into clear actions and successful outcomes
- You’ll run effective business meetings (check-ins and Business Reviews) with customer users and decision-makers, focusing your time on accounts with the highest growth potential or risk
- You’ll proactively manage account health and drive product adoption, by monitoring usage trends, identifying opportunities and guiding customers
- By managing a high-volume portfolio, you will be a key contributor to our future team strategy by identifying opportunities for, and potentially contributing to the further development of, AI-driven tech-touch solutions to efficiently scale success across your portfolio
Application process
- We usually respond within three days
- Start Date: As soon as possible
- Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda!
Our take
Digitisation within the travel sector has still not reached all travel providers, with many inefficiently marketing or selling their services on the web. Many travellers use travel sites to be provided with specific recommendations that they otherwise would not have been privy to, and the lack of such a service creates low customer satisfaction.
Furthermore, whilst travelling, many local activity providers do not offer services online, but only operate on a face-to-face scale due to difficulties with obtaining effective software.
Bookingkit offers a SaaS platform to manage digital bookings for businesses in the leisure and activity sector. The company aims to ease the logistical burdens of travel booking for companies by providing an integrated, centralised service that handles the end-to-end process, including provisions for customer support and cancellations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2023
$1.2m
LATE VC
Sep 2020
$5.9m
LATE VC
Total funding: $12.9m
Company benefits
- International Environment: 70 bookingkids from all over the world are looking forward to meeting you and working together
- Great Headquarters: A light, open-concept office awaits you in the heart of Berlin, with ample room to work and play
- Work-Life Balance: We combine flexible hours with a mix of remote & presencial work, because time is precious to all
- Perks & Benefits: Chosen by bookingkids, these include sports memberships, transport subsidies, charitable donations, subscriptions… and many more!
Company HQ
Neukölln, Berlin, BE
Leadership
Lukas Hempel
(Founder & CEO)Founder of numerous companies, including Delux Host, REGIOCAST, Computernotruf, winterfinger, and Freecommerce Holding. Current partner at Delux Group Management.
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