IT Support Associate, Flowdesk
EMEA
More information about location
Crypto-financial services
Open for applications
Crypto-financial services
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
Transforming the digital asset industry by bringing more transparency and control to token issuers over their financial needs.
Role
Who you are
- You should have 3-5 years of experience in IT support, familiarity with the Apple ecosystem, and basic knowledge of network troubleshooting
- Minimum 3-5 years in an IT support or technician role, ideally in a fast-paced environment
- Previous experience working with Apple Ecosystem (laptop and phone)
- Basic knowledge with tools such as Okta, Jamf, Reftab, Google Workspace, etc
- Familiarity with asset management and tracking tools (JSM, Confluence, Jira etc.)
- Knowledge of basic network troubleshooting and maintenance
- Jamf use experience is a plus
- Google Workspace knowledge is a plus
- English is mandatory
- Proactive and autonomous
- Ability to work independently, with integrity and responsibility
- Organisational skills for managing inventory and multitasking across responsibilities
- Excellent written and verbal communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders
- Knowledge of Crypto or Trading is a plus
What the job involves
- As an IT Support Associate, you will provide technical support to employees, manage local IT inventory, prepare and deploy IT equipment, conduct routine network checks, and support onboarding for new hires
- Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure
- Provide Level 1 and Level 2 of technical support to employees, resolving hardware, software, and network issues promptly, ensuring a high level of customer satisfaction through effective communication and problem-solving
- You will manage the local IT inventory, ensuring devices and accessories are tracked and available when needed. Prepare orders where necessary
- Prepare, configure, and deploy IT equipment (computers, smartphones, etc.) for employees
- Handle the IT onboarding for new hires, including account creation, device setup, and tool access configuration. Delivering clear and engaging training sessions to help employees get up to speed with company systems and processes
- You will also conduct routine network checks and basic maintenance to ensure optimal connectivity and performance, alongside with the global IT team to address more complex network-related issues or upgrades
- Work alongside our HR team supporting the onboarding for all newcomers
Application process
- HR interview (30')
- Take-home assignment
- Technical interview (60')
- CTO Interview (30')
- Wrap-up interview and informal chats with the team at the office
Our take
Flowdesk is a crypto-financial services company building a trading infrastructure to provide market-making services for web 3.0 players. The company uses its low-latency trading infrastructure to offer Market-Making-as-a-Service, that enables clients to stay in control of their tokens and trading strategy.
With Flowdesk, users can build efficient, liquid markets - led by algorithms that automatically adjust liquidity distribution as needed. Its services are compliant, transparent, and cost-effective, and provide connection to over 85 exchanges, all making it a solid option for token issuers.
The company has raised good funding that will enable it to expand its flagship product, by building out the infrastructure behind its market-making services. A partnership with OrBit Markets, the leading institutional liquidity provider in digital asset options, aims to offer issuers an integrated suite of services to tackle rising challenges such as lack of diversification, vulnerability to market downturns, and low productivity.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2025
$41.6m
SERIES B
Jan 2024
$50m
SERIES B
Total funding: $121.6m
Company benefits
- 💸 BSPCE
- 🌍 International environment (English is the main language)
- 🚃 50% of transportation costs & a sustainable mobility agreement
- 🍔 Swile lunch voucher (€9.25 per day, 60% covered)
- 🏥 100% Alan Blue covered for you and your children
- 💻 Top of the range equipment: Macbook, keyboard, laptop stand, 4K monitor & headphones
- 🎉 Team events and offsites
- 🔜 Coming soon: gym memberships, international mobility & lot of other cool benefits!
Company HQ
Saint-Georges, Paris, France
Leadership
Guilhem Chaumont
(CEO)Co-founder and former CEO of X-Network. Worked as a Trader at HSBC.
Paul Bugnot
(COO)COO at X-Network. Worked as Country Manager at global advanced nanotechnology company DryWired.
Francois Cluzeau
(Head of trading)Previously a Trader at X-Network. Has interned at HSBC and Emerson.
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