User Operations Specialist, Harvey
$72-98k
Offers Equity
Generative AI for legal teams
Open for applications
Generative AI for legal teams
201-500 employees
Open for applications
$72-98k
Offers Equity
201-500 employees
Company mission
To help build the future of professional services.
Role
Who you are
- This role is perfect for someone who wants to build a career in technical support while starting with a strong foundation in customer operations
- 1–2 years of professional experience in customer support at a SaaS company in the technology industry
- Strong empathy and communication skills with a genuine desire to help others
- Comfort working in a fast-paced, high-growth environment with competing priorities
- Excellent organizational skills and attention to detail
- Growth mindset and eagerness to learn technical concepts over time
- Experience with customer support tools (e.g., Freshdesk, Salesforce) is a plus, but not required
What the job involves
- As a User Operations Specialist, you will be the first line of support for both internal teams and external customers. This role is designed for early-career professionals who thrive in fast-paced environments, are eager to learn, and are excited to contribute to Harvey’s rapid growth
- You’ll focus on managing high-volume, non-technical support inquiries, ensuring a seamless experience for our users. Over time, you’ll have the opportunity to expand your technical skills, gain exposure to complex support workflows, and progress within our User Operations team
- Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses
- Own and resolve high-volume, non-technical requests from internal teams and customers
- Accurately document and categorize support issues to identify trends and opportunities for improvement
- Partner with teammates to escalate complex or technical issues effectively
- Maintain a strong working knowledge of Harvey’s core product features to provide clear and effective guidance
- Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions
- Stay adaptable and proactive in a rapidly evolving startup environment
Our take
The explosive popularity of generative AI tools has seen specialized solutions popping up for all kinds of industries. Hoping to help supercharge efficiency and productivity for legal teams, Harvey supplies Gen AI that can assist with documentation, as well as aid research and optimize workflows.
Via natural language instructions, Harvey helps draft and analyze legal documents. It can also answer complex questions across large document sets, or even handle research queries that cover multiple domains in legal, regulatory and tax.
Its ability to support legal practitioners as if it's another member of the team is what makes Harvey particularly interesting. This approach has seen the company raise substantial funding, reaching Unicorn status in 2024. Funds will be used to expand to new geographies, grow headcount and further collect and curate data to train more “domain-specific” AI models.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Jun 2025
$300m
SERIES E
Feb 2025
$300m
SERIES D
Total funding: $806.1m
Company benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
Company HQ
SoMa, San Francisco, CA
Leadership
Winston Weinberg
(CEO)Graduated with a Juris Doctor from the USC Gould School of Law, then spent 1 year as an Associate at O'Melveny & Myers before founding Harvey.
Gabe Pereyra
(President)Previously worked as a Research Scientist at Meta and DeepMind. Also spent a year as a Brain Resident at Google.
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