People Partner, Kooth
HR Business Partner
$90-100k
+ Employee equity program
Effective personalised digital mental health care platform
Be an early applicant
Effective personalised digital mental health care platform
201-500 employees
Be an early applicant
$90-100k
+ Employee equity program
201-500 employees
Company mission
Kooth's mission is to create easy to access online mental health services that work alongside you to provide compassionate and effective support.
Role
Who you are
- 5+ years of HR experience with a Bachelor’s Degree (7+ with an Associates Degree and 9+ years with a high school diploma), including People/HR Business Partner roles
- Multi-state US employment experience (including California)
- Proven ability to influence senior leaders and navigate ambiguity
- Comfortable using data to generate insights and recommendations
- Experience leading employee relations including workplace investigations, disciplinary action, compliance, and risk mitigation
- Exceptional communication skills — written, verbal, and in presentations
- High emotional intelligence; sound judgment in sensitive, high-stakes situations
What the job involves
- Collaborate with department leaders to understand business, priorities, and success drivers as well as workforce dynamics and capability needs
- Translate business strategy into targeted People strategies including: organizational design, talent development and succession planning, retention and engagement, team effectiveness, and organizational health
- Coach leaders and managers on performance management, team dynamics and effectiveness, and navigating complex People/HR decisions. Create feedback loops with Talent Management to support iterating on talent profiles and competency frameworks
- Proactively identify and address People/HR-related challenges and opportunities, recommending solutions that drive business outcomes
- Steward key employee moments that matter — onboarding, performance, promotions, leaves, and exits — with consistency, care, and compliance
- Act as a central connector across the People function, guiding employees and managers to the right resources and expertise, including: benefits, payroll, leave management, etc
- Identify performance trends and recommend strategies to improve individual and team performance
- Collaborate across People, IT, and other functions to improve the digital employee experience by identifying friction points in systems, processes, and workflows
- Partner with People Operations to find opportunities to align processes across geographies (UK and US)
- Lead employee relations across the US, including: performance management, employee conflict, disciplinary processes, workplace investigations, terminations and risk mitigation
- Review employee relations cases to assess patterns and identify need for interventions beyond the individual (i.e., team, department, country, or enterprise-levels)
- Partner with People Partners in the UK to find opportunities to align processes across geographies
- Leverage data to tell a holistic story of team health and performance, such as employee engagement (eNPS, survey insights), retention and turnover trends, candidate pipeline and hiring insights (application volume, declination reasons, conversion rates), benefits utilization and wellbeing signals
- Connect disparate data points to identify what is driving success and where teams are blocked or at risk
- Translate insights into clear, actionable recommendations
- Proactively use data to provide foresight to manage engagement, well-being retention and absence rates
- Build high-quality presentations and dashboards to track key performance indicators and People/HR metrics
- What Success Looks Like:
- Leaders view you as a trusted, proactive advisor
- Data is consistently used to drive better people and business decisions
- Employee lifecycle moments are delivered with consistency and care
- Employee relations risks are managed effectively and confidently
- You are seen as important to the success of the leaders and teams you support
- The People function is experienced as connected, responsive, and strategic
Our take
Kooth offers free at the point of access mental health care to more than 5.4 million people via NHS commissioners, corporates, social workers, GPs and schools across the UK. It provides a mix of community-created content, forum sessions with other community members, and one-to-one counselling via online chat. All users sign up anonymously for the free-of-charge service and there's no digital tracking of session IP addresses. The aim is to provide a safe space where each person can get the support they need.
As a pioneer in online counselling, Kooth brings together emerging technologies with innovation in clinical practice and evaluation to create new models of care in mental health.
Kooth’s 2020 IPO came at a time when London listings were sparse. A testament to the important contribution its services can make at a time when businesses are becoming more conscious of the need to foster well-being in their employees and in the wider world. This is further exemplified by the 33% soar in share prices after a contract was announced to serve 13 to 25-year-olds in California.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- 28 days (plus Public Holidays)
- Yearly professional training programmes structured around you
- Pension contributions
- Remote Working
- Healthshield Care plan
- EAP programme, 24/7 Telephone Mental Health & GP
- Annual company share option awards
- Life Assurance (up to four times the amount of your annual salary)
- Cycle to Work Scheme
- Incapacity Income Protection
Company HQ
Paddington, London, UK
Leadership
Kate Newhouse
(CEO)Also a SUpervisory Board Member of the European Dental Group. Previously Member, Secretary of State for Health and Social Care's Health-tech advisory board, CEO of Blenheim Chalcot and Doctor Care Anywhere.
Sanjay Jawa
(CFO)Previouslt Operating Partner at ScaleUp Capital and CFO at QualiTest Group.
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