Enterprise Account Manager, Trustpilot
Plus uncapped commission structure + company bonus
2-3 days a week in office
Consumer review website
Be an early applicant
Consumer review website
1001+ employees
Be an early applicant
Plus uncapped commission structure + company bonus
2-3 days a week in office
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Enterprise Experience: Extensive experience managing high-touch SaaS accounts, consistently delivering multi-year NRR growth
- Sales Methodology: Expert-level proficiency in MEDDICC or similar enterprise sales frameworks (e.g., Miller Heiman, BANT, Challenger)
- Commercial Acumen: Demonstrated negotiation skills and the ability to navigate complex legal and procurement landscapes
- Industry Knowledge: Solid understanding of the digital advertising, search marketing, and MarTech ecosystem
- Analytical Rigor: A data-driven mindset capable of translating complex data sets into a compelling value narrative for executive audiences
- We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
What the job involves
- As an Enterprise Account Manager, you'll manage Trustpilot’s most complex, multi-stakeholder Enterprise accounts
- You are a strategic architect responsible for increasing high-velocity Net Revenue Retention (NRR) through the identification of white space and the execution of a disciplined, methodology-driven commercial strategy
- You don't just manage renewals; you drive advocacy by proving measurable ROI that transcends the TrustScore
- Whitespace Identification: Conduct deep-dive discovery to map untapped opportunities across global divisions, product lines, and marketing stacks to drive sustained NRR growth
- MEDDICC Discipline: Apply the MEDDICC framework (Metrics, Economic Buyer, Decision Criteria, Decision Process, Identify Pain, Champion, Competition) to every renewal and expansion opportunity to ensure forecast accuracy and deal integrity
- Complex Renewals: Lead multi-year, high-contract-value (ACV) renewals by mitigating risk early and aligning Trustpilot’s roadmap with the customer’s long-term digital strategy
- Organisational Mapping: Build a "web of influence" by multi-threading across diverse departments (C-Suite, Marketing, Digital, Product, and Legal) to ensure Trustpilot is indispensable at every level of the organisation
- Champion Development: Identify and coach internal Champions to navigate internal bureaucracy and secure buy-in from the Economic Buyer
- Strategic Alignment: Facilitate Executive Business Reviews (EBRs) that move beyond tactical metrics to address board-level priorities
- Increasing Stickiness: Integrate Trustpilot deeply into the customer’s tech stack and culture, transforming the partnership from a tool into a business-critical asset
- Customer Advocacy: Convert successful ROI stories into formal advocacy, driving case studies and references that inform Trustpilot's broader market strategy
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.4m
LATE VC
Total funding: $179.3m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
Share this job
View 27 more jobs at Trustpilot