Head of Partner Delivery Success, Parloa
Salary not provided
Expert level
New York
Remote from US
Conversational AI platform
Open for applications
Conversational AI platform
201-500 employees
B2BArtificial IntelligenceCustomer serviceSaaS
Open for applications
Salary not provided
Expert level
New York
Remote from US
201-500 employees
B2BArtificial IntelligenceCustomer serviceSaaS
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Experience level: 10 to 15+ years in enterprise SaaS, AI platforms, professional services, or partner delivery roles with meaningful production responsibility
- People leadership: 5+ years leading technical delivery, professional services, or partner success organizations, ideally leaders-of-leaders. Proven experience building high-performing teams and scaling operational capacity across regions
- Organizational leadership: Experience designing and scaling partner delivery models or ecosystem support functions. Ability to build processes, frameworks, and governance structures that enable partners to deliver at enterprise scale
- Partner Ecosystem Experience: Deep experience working with system integrators, implementation partners, or consulting firms. Strong understanding of partner enablement, certification programs, and partner performance management
- Enterprise Delivery Track Record: Demonstrated success overseeing complex enterprise deployments involving multiple stakeholders and delivery teams. Experience managing both direct and partner-led implementation programs
- Technical Breadth and Platform Understanding: Strong understanding of enterprise software architectures, integrations, and cloud-based platforms. Ability to engage credibly with technical teams on AI systems, integrations, and enterprise platform deployments
- Strategic product thinking: Ability to identify patterns across partner implementations and translate them into product improvements or platform capabilities. Strong intuition for what should be standardized versus left flexible for partners
- Operational excellence: Strong planning, prioritization, and risk management capabilities. Ability to build scalable processes that maintain quality without introducing unnecessary operational overhead
- Executive presence: Confident communicator with the ability to engage partner executives, technical leaders, and internal stakeholders. Comfortable representing Parloa in executive discussions around delivery, partner performance, and ecosystem strategy
- Strong plus: AI / LLM-based systems and conversational AI platforms, Telephony and contact center infrastructure (PSTN, SIP), Partner-driven enterprise software ecosystems, Scaling global system integrator relationships
What the job involves
- As Head of Partner Success at Parloa, you own the quality, scalability, and operational success of partner-delivered implementations
- Your mission is to build and lead a high-performing Partner Success organization that ensures every partner-led deployment meets the same quality, reliability, and customer impact standards as Parloa-led projects
- You define how Parloa scales delivery through partners without compromising technical excellence or customer outcomes
- This means establishing the operating model for partner implementation oversight, building strong enablement and governance frameworks, and ensuring that partners consistently deliver high-quality AI solutions on the Parloa platform
- Partner Success is the bridge between Partnerships, Professional Services, and Product. As Head of Partner Success, you ensure that partner scale strengthens the Parloa ecosystem
- Build the Global Partner Success Operating Model: Design and scale the Partner Success organization across regions, including TPM, Agent Architect, and Forward Deployed Engineer roles embedded within the partnership motion
- Establish clear governance models, engagement rules, and escalation frameworks that ensure partner-delivered implementations meet Parloa’s quality bar
- Ensure Quality and Predictability in Partner-Led Delivery: Own delivery health across all partner-executed projects. Implement quality gates, readiness assessments, and technical architecture reviews to ensure partners deploy the Parloa platform correctly and consistently. Ensure go-live readiness and production stability across all partner implementations
- Build and Develop a High-Performance Organization: Hire, coach, and develop the Partner Success team across regions. Build leadership capacity and clear growth paths for TPMs, Agent Architects, and FDEs. Establish strong accountability frameworks while maintaining a culture focused on technical excellence, collaboration, and partner enablement
- Drive Partner Enablement and Capability Development: Work with cross-functional teams to create structured enablement programs that accelerate partner readiness and technical capability
- Ensure programs emphasize best practices for agent design, platform integrations, and project delivery methodologies. Track partner capability maturity and ensure partners are prepared to lead implementations independently over time
- Ensure Technical and Implementation Standard Compliance for Partners: Ensure consistency across partner-built solutions and reduce implementation variability across the ecosystem
- Strengthen Partner and Executive Relationships: Serve as the executive technical counterpart to strategic implementation partners. Build trust with partner leadership and ensure strong alignment between Parloa delivery standards and partner implementation practices
- Create Scalable Feedback Loops Between Partners and Product: Translate field insights from partner implementations into structured product feedback. Identify recurring implementation patterns and advocate for product improvements that reduce complexity and increase partner self-sufficiency
- Own Partner Performance Metrics and Ecosystem Health: Define and track partner performance metrics such as implementation quality, delivery timelines, QA pass rates, and partner NPS. Establish reporting cadences with executive leadership and drive continuous improvement across the partner ecosystem
- Our Technology Stack: TypeScript, Node.js, Python, Microsoft Azure, Kubernetes, Terraform, ArgoCD, MongoDB
Application process
- TA Screen → Hiring Manager Call → Technical Interview(s) → Bar Raiser
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $571.1m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
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