Production Support, Salesforce
Engineering SMTS
$172-236.5k
+ Incentive compensation, & Equity for eligible roles
World's leading CRM provider
Posted today
World's leading CRM provider
1001+ employees
Posted today
$172-236.5k
+ Incentive compensation, & Equity for eligible roles
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- You should be passionate about solving tough technical problems and recommending improvements to products and processes
- Technical skills are important, but so are persistence, perseverance and communication
- Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
- Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
- Unparalleled troubleshooting and problem-solving skills
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and ease interacting with all levels of management
- A related technical degree required
- 5+ years of proven production support experience
- Fluency in an object oriented language; Java preferred
- Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time
- Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
- Familiarity with core web technologies: HTTP, JSON, REST, XML
- Experience using Linux environments, such as Ubuntu
- Experience with a known IDE: Eclipse or IntelliJ
Desirable
- Previous Salesforce / Force.com development experience
- Front end development experience: Javascript, HTML5
- Experience with Oracle SQL developer
- Experience with mobile app development: iOS/Android Emulator
- Log parsing in Splunk
- HTTP traffic analysis: Fiddler or Charles
What the job involves
- As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers
- Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
- Determining ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
- Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Mentoring Technical Support on technical issues and best practices
- Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
- Championing Support and Debug initiatives throughout R&D
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
Share this job
View 253 more jobs at Salesforce