Credit & Collections Analyst, Salesforce
CA$53.2-74.2k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
CA$53.2-74.2k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Collections experience in a high growth environment
- Good customer relationship skills to manage a variety of customer iterations
- Demonstrated initiative
- Ability to work independently
- Demonstrated participation in process improvement initiatives and/or project management experience
- Excellent communication (written and verbal) skills
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
- Thrives in a team environment
- Able to use Microsoft suite of tools effectively
What the job involves
- Collection Analysts are directly responsible for working with our end-user customers to receive payments for products and services
- The position’s contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company’s cash flow performance continues to grow each quarter
- The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance
- Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow
- As the Accounts Receivable portfolio for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional resources to manage it
- This position will be assigned an individual Accounts Receivable portfolio of between $20 and $40 million in which they will be accountable for its performance
- Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both Salesforce and our customers. Uses good business judgment in working with/through other Salesforce employees including Sales to achieve results
- Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship
- Facilitate customer payments by providing necessary documentation to customer
- Resolves customer account differences working with other employees including Sales
- Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
- Participates on process improvement projects as assigned
- Provides reports on assigned portfolio as requested to A/R Operations management
- Ensures compliance with all company policies
- Provides training as requested
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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