Principal Partner Success Manager, Amazon

• 7+ years of developing, negotiating and executing business agreements experience
• 7+ years of business development, partnership management, or sourcing new business experience
• Experience developing and executing on GTM strategies that are large in scope

Desirable

• At eero we pride ourselves on dedication to customers and our enterprise partners
• Partner Success Management is responsible for ensuring enterprise partners can onboard efficiently, integrate seamlessly, and ultimately deploy and scale eero successfully to their customers
• Along the way, we review partner requests, ensure eero teams are aligned on requirements, and lead cross-functional efforts to meet external commitments
• We help our partners develop their eero deployment strategy, manage their purchase and promotion agreements, and drive business performance
• Our Principal Partner Success Managers are responsible for our most strategic and complex partnerships
• What you’ll do: Set the standard for how we work with external partners, interpret their needs, and prioritize eero workflows dedicated to partner development
• Specifically, we’re looking for the following skillsets:
• Partner Development: Acquire deep knowledge of customers’ vision, products, and objectives
• Anticipate partner needs and resolve significant pain points
• Identify and execute on revenue maximizing opportunities for both the partner and eero
• Program Management: Own all facets of the partner success process for large, complex strategic accounts
• Define and coordinate partners’ program requirements, including project management of non-standard partner needs
• Coordinate product training and on-boarding of new partners
• Accelerate partner deployments by identifying and facilitating program expansion opportunities
• Workflow Prioritization: Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners
• Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows
• Strategic Guidance: Be a strategic advisor to eero’s partners
• Earn partners’ trust and influence their customer-facing technology strategy
• Collaborate with cross-functional teams (e.g., Engineering, Product, Legal, Finance) to develop partner strategy and collaboration plans
• Quantitative Analysis: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved
• Minimum of 20% travel to partner facilities and on-site locations