Customer Success Manager, Cozero
German Speaker
€55-70k
+ VSOP
More information about location
Carbon accounting and climate management solution
Be an early applicant
Carbon accounting and climate management solution
21-100 employees
Be an early applicant
€55-70k
+ VSOP
More information about location
21-100 employees
Company mission
To enable companies to effectively decarbonize and transform their business sustainably in light of financial implications.
Role
Who you are
- Seniority is flexible and will be shaped by your experience. We're also open to both full-time and part-time (4 days/week) arrangements, finding the right person matters more to us than ticking a box on hours or title
- 3+ years of experience in B2B SaaS Customer Success or Account Management, with experience managing complex enterprise accounts
- Strong passion for climate action and knowledge of carbon accounting (CCF, PCF), sustainability reporting, and relevant compliance frameworks is a strong plus
- Outstanding communication and presentation skills to articulate value, explain complex technical and climate concepts, and consult effectively with various stakeholders
- Strong problem-solving and organisational skills, with a detail-oriented approach to monitoring project timelines, managing multiple priorities, and building scalable CS processes
- Fluent in German and English (C1 is required), with an expectation to conduct customer meetings and presentations in German
What the job involves
- We are looking for a passionate Customer Success Manager to help us transform every company into a sustainable business
- We're looking for a Customer Success Manager to become a trusted expert and strategic partner to our enterprise clients: guiding them through their sustainability journey and helping them get maximum value from the Cozero platform
- You'll have real room to shape your role, pick up new skills, and have a tangible impact on how we serve our customers
- This is a customer-facing role with real weight. Our clients look to their CSM to answer hard questions on carbon accounting methodologies, emission factor logic, regulatory requirements, and decarbonization planning
- Account ownership & accountability: You'll act as the single point of accountability for the overall health and revenue trajectory of their customer portfolio
- Proactivity as the Trusted Advisor: Prioritize strategic foresight and measurable business outcomes over reactive problem-solving, maximizing customer retention and expansion opportunities
- Relationship management: Build and own complex, long-term B2B relationships with key stakeholders, including C-level executives and dedicated sustainability or ESG teams
- Onboarding and adoption: Lead customer onboarding and implementation to ensure a smooth start, then drive platform adoption and utilization
- Climate & technical guidance: Provide strategic guidance on complex topics like carbon accounting standards (GHG Protocol, GLEC), Scope 1–3 emissions, and EU regulatory requirements (e.g., CSRD)
- Value realization & retention: Ensure customers get maximum value from the platform, identify risks early, increase retention, and position relationships for renewals and expansion
- Advocacy and feedback: Gather and analyze customer feedback to inform product improvements, and serve as the voice of the customer to Product, Tech, and Sales teams
Our take
Conflicts in the 2020s and climate change are challenging energy companies, leading to an unprecedented demand for more commitment to renewable raw materials from all stakeholders. For companies, this means it is now no longer a luxury to save CO2 emissions where possible.
Cozero is a software company that creates products to fit that need. The startup was founded to enable companies to effectively decarbonise and it differentiates itself from competitors by framing these CO2 savings in the language of business - each measure details CO2 saved per Euro invested.
With over 70 enterprise customers, the company's next steps will involve accelerating its international expansion and advance its Climate ERP solution. Having already helped cut Vodafone's media carbon footprint by a third, the company is well set for even greater success as it continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2024
$7.7m
SERIES A
Total funding: $7.7m
Company benefits
- VSOP: As a valued team member, you'll have the opportunity to join our VSOP pool, allowing you to share in the company's financial success
- 27 days of vacation: We offer 27 days of paid time off on top of national holidays, no matter where you are based
- Flexible working hours: Trust is the backbone of our culture, so you have the autonomy to set your own work hours. We recognize that work-life balance varies for each individual, so you are encouraged to adjust your schedule to suit your personal needs, whether that's spending time with family or focusing on your health and well-being
- Learning budget: You will have a budget of EUR 500 per year to allocate towards any learning and development activities of your choice. You have the freedom to select whatever you believe is best for your growth
- Work from home budget: You will receive a one-off payment of EUR 500 to purchase any equipment you need for your remote office. We provide you with a Mac
- Work from anywhere: We fully embrace remote work and its flexibility. However, we must adhere to the tax regulations specific to each country
- In-person Gatherings: There's nothing like in-person connections to boost team spirit. That's why we organize two types of gatherings: company-wide events twice a year and team-focused meetups twice a year
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Fabian Schwarzer
(Co-Founder & COO)Previously a Senior Consultant at Roland Berger.
Helen Tacke
(Co-Founder & CEO)Preciously a Partner at a family office investment fund. Also previously Co-founded VEECEE, a networking platform for Venture Capitalists.
Tiago Taveira
(Co-Founder & CTO)8+ years experience as a Full-Stack Developer and Product Manager prior starting Cozero.
Salary benchmarks
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