Technical Deployment Specialist, Planhat
$90-130k
OTE
Customer success software
Job no longer available
Customer success software
201-500 employees
Job no longer available
$90-130k
OTE
201-500 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- We are not obsessed about years of experience, we look for something deeper
- The main thing is business acumen, coupled with technical aptitude (especially automation and AI). You probably know how to read a P&L statement, and have programmed “hello world”
- You get that this role is all about creating tangible business value, not getting lost in technical details. In short, you are someone who translates business requirements into results
- People are always sending things your way because you just seem to 'get it'. You get stuff to work, often better than people were picturing
- Self-starter: you enjoy learning, you’re curious, you like a fast pace, you jump onto business and technical calls, quickly understand people’s objectives, then figure out an efficient technical implementation, your comfort zone is constantly expanding
- Technical knowledge meets business acumen : you know your way around APIs, webhooks, data migrations, customer objectives, and deadlines (or you’re a fast learner technically, with strong commercial/consulting credentials), Salesforce Admin knowledge would be a plus
- Problem solver: you're structured, you like logical challenges, and also know when you're heading down a rabbit hole (it happens!)
What the job involves
- We are one of the most versatile teams at Planhat
- We work with clients across different industries, and team up with our colleagues across sales and product. We work alongside our customers at every stage of the client lifecycle:
- Work with sales to build a POC for the C-suite at an EduTech company, teasing the most insightful metrics dashboard they've ever seen
- Help a FinTech startup struggling with data across many systems sync their data seamlessly into Planhat
- Take a PropTech company's key processes from spreadsheets and forms into Planhat, not only designing automation steps, but also flagging churn risk and identifying growth opportunities
Our take
Although acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. To help with this, Planhat provides a customer platform that lets clients analyse insights regarding their target audience, as well as manage workflows and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. With this support, the company has focussed on scaling both its commercial and R&D functions, further developing the product and growing the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Eastern Malibu, Malibu, CA
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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