Operations Internship, Sharpist
Office located in Neukölln, Berlin
Digital coaching provider
Open for applications
Digital coaching provider
101-200 employees
Open for applications
Office located in Neukölln, Berlin
101-200 employees
Company mission
Drive the growth of organisations and their people through 1:1 digital coaching and personalized learning journeys.
Role
Who you are
- You are able to work independently, respond and prioritise working on time sensitive requests
- You are creative and like to tackle challenges to create happy customer outcomes
- You raise ideas or challenge the status quo to help us iterate
- You work with AI agents daily
- Client Operations and Client Management experience would be awesome (but it's cool if you don't have it)
- You have good communication skills (verbal and written) in German & English
- You love building stories, create presentations for our sales and our customers
- You get excited host onboarding sessions for new learners and HR customers
What the job involves
- Our Product Experience Team is responsible for delighting our customers and their learners with unparalleled experiences on our coaching platform
- The team matches learners with coaches, helps with queries. The team creates the learners, the learning cohorts, organises training sessions
- Support our HR customers to resolve questions, and our Relationships Managers and Customer success teams with meetings and preparing cool presentations. And... many more tasks...
- As our Operations Intern (f/m/x), you are responsible for supporting our operations teams with delivering customer value - implementing solutions for our Sharpist clients, build automations to reduce repetitive operational and manual tasks with great care to deliver on our customer support requests
- Within 1 month, you will..
- Have met with and established collaborative relationships with the wider revenue team
- Take over the first operations responsibilities on your own
- Within 6 months, you will…
- Help plan and execute our own operational challenges delivering unparalleled experiences
- Help identify improvements to our processes i.e. with automation solutions for repetitive tasks
- You will be a key stakeholder of the Client Operations Area working closely with Revenue and Operations Teams
Our take
Sharpist are looking to capitalise on the $300-billion worth corporate learning and development market with a curated marketplace of 1:1 coaching experts available to employees. Enterprises who purchase the service from Sharpist are attracted by the startup’s attention to customer experience, with a learner engagement of more than 90%.
The digital coaching provider counts some of Germany’s biggest businesses as its clients (BASF, Allianz, Porsche). It is now using its 2022 funding to expand its services to new markets, including the UK and Ireland.
While the organisation has had great success in its home markets, it will be interesting to see whether it can replicate its impressive growth amongst employers with noticeably different workplace cultures and L&D practices.
Steph
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$23m
SERIES A
Feb 2020
$5m
SEED
Total funding: $29.2m
Company benefits
- Have your own certified coach
- Flexible working hours
- Free mate, beers & muesli
- Unlimited vacation policy
- Language classes
- Employee library
- Sustainable company discounts
- Visa & relocation support
Company HQ
Neukölln, Berlin, Germany
Leadership
Dominik Lahman
(Co-Founder)A Computer Scientist and Mathematician, Dominik founded and was director of bitkraut, a Berlin-based IT startup. They also worked as a Research project Leader at Fraunhofer Institute for Open Communication Systems.
Fabian Niedballa
(Co-Founder & Board Member)Previously scaled operations in high-growth environments including as Head of Supply Operations at German startup, GetYourGuide. Also previously worked as a strategy consultant at L.E.K.
Hendrik Schriefer
(Co-Founder & CEO)Built and led various teams in human resources, from headhunting to leading the HR department of their previous company, Motius. Also worked as a Global Venture Development Manager at Rocket Internet.
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