Account Director, Lambda
Superintelligence
$345-500k
+ Equity Compensation
More information about location
4 days a week in office
Deep learning infrastructure company
Be an early applicant
Deep learning infrastructure company
501-1000 employees
Be an early applicant
$345-500k
+ Equity Compensation
More information about location
4 days a week in office
501-1000 employees
Company mission
To make compute as ubiquitous as electricity and give everyone in America the power of superintelligence.
Role
Who you are
- 10+ years of experience in Account Management, Customer Success, or equivalent, ideally within cloud infrastructure or AI/ML-focused companies
- Proven track-record driving customer retention and expansion at Enterprise scale
- Strong technical understanding of cloud infrastructure, GPU/AI workloads, developer workflows or related fields; able to engage with ML/AI researchers and engineering teams, yet translate outcomes into business value
- Excellent written/verbal communication skills, and comfort operating in executive forums; ability to de-escalate complex issues and maintain trusted advisor status with key stakeholders
- Process-oriented, metrics-driven, with a mindset of continuous improvement and ability to scale operations
- Strong leadership presence: able to build, influence, and lead cross-functional teams in a fast-paced environment
- Nice to have: background in AI hardware, GPU clusters, HPC, or large-scale cloud infrastructure
- You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills
What the job involves
- As Account Director, you will be a trusted advisor to Lambda’s Superintelligence customers; you will be the primary Lambda point of contact for the customer’s executives, champions, and power users alike; and you will champion their needs inside Lambda
- You will be measured based on customer uptime, sentiment, and retention; and you will balance your own direct contributions with project management of Lambda internal teams to deliver structure, accountability, and results
- You will educate customers on the latest industry trends and best practices, ultimately helping customers’ infrastructure teams deliver for their customers while maximizing tokens per dollar per watt
- You will understand the customer’s business goals, create demand plans, and help turn their AI strategy into flawless execution
- For your assigned book of business, define and lead the overall account strategy for Lambda’s AI infrastructure platform, ensuring customers derive maximum value and achieve agreed upon measurable outcomes
- Serve as a trusted advisor. Build and deepen relationships across a broad range of stakeholders including end-users, decision-makers, and executives. Align on a joint success plan, including a roadmap for mission critical workloads and their associated compute demand plans
- Establish customer health metrics and target benchmarks (user adoption, utilization, support metrics, sentiment, retention, and expansion); create remediation plans where off track
- Drive customer onboarding and lifecycle processes - ensure seamless cluster deployment, adoption; understand and advocate for new feature requests as they present themselves
- Partner cross-functionally with Product, Engineering, Customer Experience, and Marketing to ensure exceptional value realization
- Lead quarterly business reviews (QBRs) and executive engagements with strategic accounts; articulate Lambda’s roadmap, manage expectations, and ensure alignment on mutual goals
- Advocate internally for customer needs, feature enhancements and best practices - act as a champion for the voice of the customer within Lambda
Our take
Lambda is a leading provider of deep learning GPU cloud services and computing hardware, founded to aid in providing a solution to the difficult problem of teaching machines how to see and learn.
Their customers include Apple, Intel, Microsoft, Linkedin, and Fortune 500 companies like Microsoft and Amazon Research, so it's no coincidence that Lambda GPU Cloud ranks number three on a google search for 'GPU cloud', behind only NVIDIA and Google itself.
After a successful 2025, the company is now looking at an initial public offering in the second half of 2026. This comes after the company signed a multi-billion-dollar contract with Microsoft to provide the hyperscaler with access to its GPUs, and it's also believed to have signed a $1.5B lease-back deal with Nvidia. This, coupled with significant funding put Lambda in a very good position for future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2025
$1.5bn
SERIES E
Feb 2025
$480m
SERIES D
Total funding: $2.4bn
Company benefits
- Health, dental vision
- 401k match
- 5 sick days and 12 paid holidays
- Flexible PTO
- Paid parental, medical, and caregiver leave
Company HQ
Financial District, San Francisco, CA
Leadership
Michael Balaban
(Co-Founder & CTO)Graduating with a BS in Discrete Mathematics and Computer Science, Michael is experienced in software engineering and previously worked for Nextdoor as part of its infrastructure team.
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