Customer Operations Analyst, Flatiron Health
$32.00 - $44.00 per hour
More information about location
Accelerating cancer research by learning from patient experiences
Be an early applicant
Accelerating cancer research by learning from patient experiences
1001+ employees
Be an early applicant
$32.00 - $44.00 per hour
More information about location
1001+ employees
Company mission
To improve and extend lives by learning from the experience of every person with cancer.
Role
Who you are
- You’re a detail-oriented, highly organized individual with strong communication skills
- You’re a kind and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact
- The role requires a sharp analytical mind, executing with precision, resourcefulness, and a passion for understanding the evolving community oncology space
- You have a Bachelor's degree
- 0–1 year of experience in customer success, operations, consulting, or project coordination (experience in healthcare, SaaS, or GTM/revenue operations is a plus)
- You are proficient in data manipulation tools (e.g., Excel/Google Sheets) with a strong curiosity and baseline literacy in leveraging generative AI workflows to automate tasks
- You have strong written and verbal communication skills
- You are a team player who is able to take direction and execute independently
- You are well organized, detail-oriented, and able to manage your time effectively
- You are excited to create an exceptional customer experience
- You are passionate about our mission to improve healthcare through technology
What the job involves
- In this role, you'll work within the HC Customer Success Team. This is a distinct hybrid role split 50/50 between operations support and direct customer relationship management
- Serve as the primary point of contact for a segment of accounts, establishing rapport with customers and ensuring inquiries are resolved in a timely manner
- Coordinate project management and contracting for new integrations and renewals for your customer segment
- Support cross-functional projects with our Product, Customer Support, Engineering, BizOps, Marketing, and Legal & Regulatory team
- Develop working knowledge on the workflows of our primary product offering, OncoEMR
- Support Customer Success leadership by compiling network metrics (e.g., KPIs, product feature adoption) to maintain clean dashboards for account data and renewal metrics, in partnership with your team lead and cross-functional teams
- Update Customer Success playbooks as directed by your team lead
- Execute essential administrative duties and provide direct tactical support to Customer Success leadership
- This is a highly cross-functional role, supporting initiatives directed by Customer Success leadership, and in partnership with Product, Customer Support, Marketing, Engineering, Operations, Legal & Regulatory, and Implementation. Ultimately, the Customer Operations Analyst will support scaling our operational infrastructure and enabling our customer network to thrive
Our take
Flatiron Health is at the forefront of using data to transform cancer treatment. Since its founding in 2012, the company has developed advanced analytics that help healthcare organizations better understand and treat various types of cancer. And in 2018, Flatiron's innovative approach caught the attention of global pharmaceutical leader Roche, which acquired the company for $1.9B.
Data lies at the heart of Flatiron's operations. By capturing oncology data from multiple sources, the company's powerful analytics engine draws actionable insights, empowering healthcare providers to make more informed treatment decisions. This technology is helping to improve cancer care worldwide.
Although Flatiron is no longer a publicly traded company, its impact continues to grow under Roche's ownership. Roche's share price has steadily risen since the acquisition, and Flatiron has maintained momentum by expanding internationally and strengthening its leadership team. Despite a competitive landscape with companies like Paide, Live Better With, and Foundation Medicine, Flatiron's commitment to innovation keeps it ahead in the oncology field.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2016
$175m
SERIES C
May 2014
$130m
SERIES B
Total funding: $313.1m
Company benefits
- Work/life autonomy via flexible work hours and flexible paid time off
- 401(k) contribution to help you reach your retirement planning goals
- Financial health resources including 1:1 financial advice
- Mental well-being tools and services
- Parental benefits and policies including family-building care and generous leave
- Path to parenthood programs supporting fertility, adoption and surrogacy
- Travel support for safe healthcare services
Company HQ
Hudson Square, New York, NY
Leadership
Nathan Hubbard
(CEO)Previously worked as the CBO and, before that, as Corporate Development SVP at Flatiron Health. Before joining Flatiron, Nathan was Global Head of Healthcare Ecosystems at Roche and was the VP of Business Development Transactions at Eli Lilly & Company.
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