Backend Engineer, Kaizo
Workforce management platform
Open for applications
Workforce management platform
1-20 employees
Open for applications
1-20 employees
Company mission
Kaizo's mission is to revolutionize customer service workforces through performance evaluation, actionable insights, QA, and gamification.
Role
Who you are
- 3+ years of professional experience building backend services using a server side programming languages, preferably Scala, Java, Python; willingness to learn Scala
- Experience with streaming data processing (familiar with backpressure, message queues like Kafka, RabbitMQ, etc.)
- Experience writing microservices. Our services are RESTful and event-driven
- Experience working within cross-functional teams, collaborating with Product Managers, design and UX
- BS/Masters degree in Computer Science or equivalent experience
What the job involves
- We are building a performance development platform for customer support teams that leverages gamification and AI to improve operational efficiency, elevate teams' performance and retention with actionable goals
- We are a product-led, fast-growing SaaS company with a diverse team and a globally active customer base
- Kaizo is leveraging gamification and machine learning to make the daily work experience for customer support agents more engaging, fun and productive
- We run a microservice-based stream processing platform which processes 200+ million events every day using Akka Streams and Kafka
- Those services are deployed to Kubernetes on Google Cloud and feed data into Elasticsearch and Mongodb
- Our systems are designed to be reactive, e.g. responsive, resilient, elastic, and message-driven
- Developing new features in a fast-paced startup environment
- Designing and building RESTful and streaming services to be consumed by UI and other backend services
- Writing highly reusable and tested code
- Working with a product manager and other engineers to scope requirements and shape solutions
- Analysing problems, suggesting improvements to our products. A lot of freedom to build your own solutions
Application process
- Do you want to help us understand what makes you the best match for this role? Feel free to send us a 2-minute video motivation
Our take
Striving to constantly improve the performance of a customer support team is an essential value for a business, but doing so requires coaching based on actionable insights. Although software that measures performance analytics and produces such insights exists, this often requires staff to work in a particular manner, and without incentive, this is often avoided.
Kaizo provides a Workforce Performance Management (WPM) platform specializing in improving customer support teams through gamification, encouraging staff to track their sales success through "missions". Through this self-tracking approach, businesses are able to capture coachable moments for staff, integrate QA into work processes, and save time on manual reporting.
WPM platforms are nothing new, but Kaizo has taken a unique approach by tapping into the fulfilling feeling that comes with gamification, using this to encourage self-reporting and workflow improvement, whilst providing the data for coachable performance analytics. The company claims that this method allows businesses to improve their customer satisfaction rates by 5%, reduce resolution time by 60%, and save 4-8 hours on reporting every week.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Apr 2022
$6.8m
SERIES B
Jun 2021
$4m
SEED
Total funding: $14m
Company benefits
- Personal development program
- Mentorship program
- Visa sponsorship
- Stock options
- Team activities
- Referral bonus
- Workations
- Free lunch
- Remote work
- Home office setup
- Flexible hours
- Open holiday policy
Company HQ
Weesperbuurt en Plantage, Amsterdam, Netherlands
Articles
Leadership
Christoph Auer-Welsbach
(Co-Founder)Four and a half years experience as Board Chair & Investor for DAN.COM. Co-founded Kaizo as co-CEO in 2018.
Dominik Blattner
(Co-Founder)Over four years experience as Ambassador for City AI. Co-founded Kaizo as co-CEO in 2018.
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